Ayham Hasan Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Ensure that partner agents are highly engaged, vibrant, class sales channel with a focus on delivering meaningful customer conversation and unique experiences.• Manage and grow relationships with key clients and partners.• Liaise with clients regularly (responding to requests, attending meetings, status reporting, information seeking, managing milestones and approvals)• Accountable to drive sales growth & conversion performance across Telesales mobile saves to achieve multi product targets.• Managing a multi-channel environment (telephone, email, chat, social media) requirements and complaints.• Liaise with stakeholders (customers, sales managers, and logistic personnel) to meet and exceed customer’s expectations.• Liaise with the 3rd Party Logistics Provider (3PL) to obtain information relating to shipping of customer purchase orders.• Attend sales meetings and present to clients using the suitable software.• Own overall relationship with assigned partners & deliver on-time reporting and analytics for accounts.• Follow up and resolve day-to-day operational and business escalations.• Conduct activities that include Partner evaluation and validation, Partner’s onboarding support activities, performance management, conflict resolution and off-boarding.• Contribution to lead & develop over 100 frontline sales staff in outboand channel (Onshore- Offshore).• Collaborate with internal teams to establish sales goals and to develop scripts for use by the outbound team & help to define quality and assist in establishing staff’s learning environment.• Monitor and review phone calls to ensure quality service and compliance with applicable policies and best practices.

Dubai, United Arab Emirates

• Facilitate the sales team and ensure exceeding the set target, Sales Value, productive market coverage through effective coaching and control on day-to-day operations.• Formulate effective sales strategies to build a pipeline and achieve revenue target.• Meet partners to address concerns, provide solutions, validate needs on an ongoing basis and maintain partner’s relationships.• Strong end user connects to pitch the product portfolio, drive expansion revenue opportunities based on need and problems uncovered during customer interactions.• Maintain healthy and working relationship with all stake holders including with the decision-makers of the corporate accounts for the purpose of business continuity and pay a visit to the SPOC frequently. Working closely with account SPOC for complaints and other service requirement.• Conduct regular market visits with all sales personnel to assist them in managing customer issues, improving performance and providing guidance and training as well as to Stay updated on market trends and competitors.• Negotiate contracts and close deals.

Dubai, United Arab Emirates

• Promotion proposals by gathering information based on market research and probable consumer demands.• Implementation of promotional plans within the entire account handled.• Build rapport and establish long term relationships with customers’/ retail outlets management and staff.• Answer inbound calls from Customers and Partners and acting on the pending issues or other products and services required.• Take necessary actions to improve customer experience, Investigate and resolve customer complaints and queries on the spot and support other functions (inbound, outbound calls, Email, direct location visit when needed).• Collaborate with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.• Maintain well organized, up-to-date and accurate sales information and activity reports.• Design and implement an operational framework within the team, i.e., scheduling, training, consolidation of sales reports, support on stock availability and branding opportunities.• Closely supervising the promoters and providing solutions to any issues may arise.• Attend networking events, and trade shows to build a professional network.

Northern Emirates (Ajman/ U.A.Q/ Rak/ Fujairah

* Report and distribute management information highlighting areas for improvement and those of concern and opportunity.* Provide dealers' satisfaction by helping them improve sales and visibility.* Consolidation of Daily Call Report (DCR) to enable track down the situation in the market.* Preparation of Trade Review on weekly basis to have a wide awareness of competitors' promotions and activities, dealer issues, partners' promotional activities, branding issues and stock issues.* Preparation of monthly roster for the entire team members, POSM requests, dealer album; escalation report.* Submission of consolidated reports on daily basis to the Dealer Support Manager and account managers.* Maintaining the dealer list to monitor the territory dealer, i.e. new dealers, closed dealer.* Dealer visit, to closely monitor the dealers' demands and to get feedback for improvement.* Conducting training for partners and dealers to have knowledge about du products and system.* Outsource clients to improve lists of productive & potential market; to increase self/team/department revenue shares & aiming to reach set target quota.* Handle clients concerns, quotation requests, contracts & other queries, provide a high service of customer satisfaction and ensure that customers receive a quick response to their inquiries.* Conceptualize, plot & design business strategies to improve area sales.* Identify new POS and business opportunities within the work area, identify outlets that can be upgraded to the next level, monitor sales and improve the standards of the outlet.* Conduct regular visit to the assigned area and ensure all outlets have enough stocks, and counter/outlet staffs are knowledgeable on du’s products, promotions and services.* Identify branding opportunities for POS and ensure all POSM is up to date and in good condition.* Prepare daily, weekly and monthly reports highlighting on the market activity, stock levels, system functionality.

Dubai, United Arab Emirates

* Provide support to the sales team, ensuring all sales and service objectives were met.* Maintain excellent customer rapport; communicate with customers to assess their needs, obtaining their input to improve services & operations.* Monitor inventory levels and in-stock products.* Deal with customers, answering customer queries and provide detailed information on new products.* Assist in the training of new sales personnel and colleagues.

Master Of Business Administration - Mba, Marketing/Marketing Management, General

Diploma In Civil Engineering