PMO Leadership: Directed the PMO to align with organizational goals, achieving a 15% increase in project success rates.Agile Implementation: Guided Agile software development teams and applied PMI standards to improve delivery timelines by 20%.Project Oversight: Ensured that 95% of over 30 key projects were completed on time and within budget, including core banking applications, various Visa products (Visa B2B, Visa Direct, debit cards, prepaid cards), POS systems, and the establishment of banking infrastructure systems.Stakeholder Engagement: Collaborated with leadership to define requirements for internet and mobile banking solutions while effectively managing risks.Process Optimization: Streamlined workflows through Agile practices, reducing project cycle times by 25%.Performance Tracking: Established KPIs to enhance visibility into project performance.Budget Management: Oversaw $10M in annual project budgets, ensuring compliance.Risk Mitigation: Identified risks and implemented Agile strategies, reducing disruptions by 30%.Regulatory Compliance: Ensured adherence to banking regulations and conducted audits with zero major findings.

RFP Analysis: Analyzed RFPs and customer demands to create tailored, impactful offers.Fintech Expertise: Leveraged deep technical knowledge in fintech products:Issuing: Managed complex systems for Debit, Prepaid, and Credit Card solutions, including advanced features in Loyalty and Fraud Management.Acquiring: Oversaw intricate POS, VPOS, and ATM Management solutions that enhanced transaction capabilities.Custom Solutions: Developed detailed offers for SoftPOS, AndroidPOS, GMOP, Wallet, and Kernel, ensuring compliance through rigorous certification processes.Cost Analysis: Delivered detailed cost analyses for Hosting Models in OpenShift and Cloud, including hardware and licenses.Licensing Strategies: Provided precise licensing details to meet customer needs.High-Impact Offers: Prepared over 50 offers, totaling 40,000+ ManDays and exceeding $20M in costs.Cross-Department Collaboration: Partnered with Sales, Product Management, PMO, and the CEO Office for strategic alignment.Pricing Leadership: Advised on innovative product pricing strategies.Insightful Reporting: Created SAP BI and Power BI reports for C-Level presentations.

Project Management: Oversaw Loyalty and FinTech projects for telecom and banking clients in Turkey and the EMEA region.Product Ownership: Acted as Product Owner for the Loyalty Platform (Qitaf) and Virtual POS.Team Leadership: Managed a team of over 30 engineers to meet customer requirements.Budget Management: Controlled an annual budget of $5 million.Project Planning: Defined scope, requirements, and costs to ensure timely delivery in alignment with PMI standards.Milestone Tracking: Monitored project progress and ensured successful handover to customers.Transition Management: Coordinated the application source code handover within strict deadlines.Reporting: Prepared executive reports for the CEO Office.

Workflow Efficiency Assessment: Conducted quantitative evaluations of departmental workflows, leading to an increase in overall performance by improving output quality and reducing bottlenecks.Requirements Management: Formulated and aligned comprehensive business requirements, resulting in the timely delivery of more than 15 major projects.Business Flow Optimization: Streamlined and optimized over 10 technical business flows, reducing processing times by more than 200 hours annually across the KSA region.Error Prevention: Implemented error tracking mechanisms, achieving a reduction of more than 100 recurring issues per quarter.Deliverable Translation: Converted stakeholder requirements into functional specifications and use cases, reducing the need for revisions from more than 15 to fewer than 5 per project.User Optimization: Enhanced user group configurations and workflows through gamification methodologies.Before-and-After Analysis: Conducted comprehensive analysis reports post-implementation, demonstrating more than a 30% improvement in workflow performance metrics.

Business Requirements Management: Drafted and aligned business requirements with functional and technical specifications after analyzing client needs.Client-Development Liaison: Facilitated communication between clients and development teams to ensure requirement fulfillment.Business Architecture Development: Established business architecture, incorporating scopes, alternatives, and risk assessments.Stakeholder Engagement: Collaborated with departments to gather software requirements and ensure alignment with development.Executive Summaries: Prepared succinct summaries for Directors and C-Level executives.Performance Reporting: Analyzed and reported on user, group, and departmental performance metrics.Cross-Division Coordination: Maintained collaboration with over 20 divisions within workflows.Business Optimization Analysis: Conducted analyses for optimization projects and reporting tools, including MS Reporting Services and BI Reporting.

Project Management: Directed multiple projects, including Inventory Management, Network Design, Commissioning, and Data Center Security, ensuring adherence to project timelines and objectives.Policy Development: Formulated and instituted comprehensive IT policies and procedures to enhance operational efficiency and compliance.Stakeholder Engagement: Collaborated with executives, department heads, end users, vendors, and consultants to gather and define business and system requirements.Team Leadership: Managed IT personnel through effective recruitment, training, conflict resolution, and performance coaching to foster a high-performing team.Technology Assessment: Conducted research on emerging technologies and performed capacity planning to accurately forecast future requirements.Operational Oversight: Managed hardware and software operations for over 150 end users and 20 servers, ensuring optimal performance for both on-site and remote clients.Disaster Recovery Planning: Developed and executed comprehensive disaster recovery plans and procedures for Data Centers to ensure business continuity.Budget Management: Oversaw and monitored a $2 million annual budget for hardware and software assets, ensuring cost-effectiveness and resource optimization.Financial Oversight: Managed financial operations of the IT department, including procurement, budgeting, and financial review processes.Project Delivery: Successfully executed several high-impact projects ahead of schedule, including: - Data Center survey and installation, encompassing floor and power planning - SIP Server installation and configuration - MS Server and Linux/Unix server maintenance - Oracle and MSSQL database configuration and upkeep - Development and launch of multiple web-based platforms, including an IT help desk and an internal company forum.

Project Management: Directed project initiatives in the Central Region of KSA, collaborating with key clients such as STC and Mobily, as well as their vendors (Ericsson, Nokia, and Alcatel Lucent).Quality Assurance: Developed and enforced comprehensive quality assurance protocols to ensure adherence to industry standards and project excellence.Operational Coordination: Facilitated operational activities and aligned business requirements across 10+ projects, overseeing a team of over 100 engineers to optimize performance.Strategic Planning: Engaged in long-term strategic planning to formulate initiatives that support and enhance overarching corporate objectives.Budget Oversight: Managed an annual budget of $7.5 million, ensuring optimal resource allocation and financial stewardship.Financial Reporting: Conducted in-depth budget reviews and presented financial forecasts to C-Level executives, enabling informed decision-making.Schedule Development: Established and maintained detailed project schedules adhering to strict deadlines, ensuring timely project completion.Client Engagement: Fostered relationships with clients and actively participated in bidding processes to secure new business opportunities.Compliance Management: Collaborated closely with legal and safety departments to ensure all project activities complied with regulatory requirements.Technical Reporting: Prepared and disseminated weekly technical analysis reports to clients, providing insights into project progress and performance metrics.

LTE Spectrum Scanning TestsLed the LTE Spectrum Scanning tests for STC in Al-Khobar and Dammam City. Oversaw the design and implementation of the first LTE Spectrum Scanning initiative, managing frequency pollution analysis across a total bandwidth of 100 MHz with 1 MHz resolution.Compiled and presented comprehensive reports, including: - In-depth analysis of frequency pollution, supplemented with scatter and spectrum graphs. - Strategic recommendations for remediation of identified polluted frequencies.Technical AuditingExecuted technical audits (Tilt, Azimuth, and Coordinates) on over 500 sites for Vodafone in Qatar, ensuring compliance with operational standards and facilitating necessary adjustments in collaboration with vendors.Field CoordinationFunctioned as Field Coordinator for Alcatel Lucent's "SWAP from Huawei" project, effectively managing 11 teams conducting drive tests on GSM sites, ensuring seamless execution and coordination.USF Project ImplementationSpearheaded the USF project for Nokia Siemens Networks in Jizan, overseeing implementation across 500+ GSM sites. Delivered comprehensive site surveys within a 20-day timeframe and produced detailed reporting for the client, ensuring precise communication of project status.

Functioned as the principal database administrator for Oracle, overseeing the deployment and administration of the GEOPP optimization tool developed by MobiCom on operator servers, including the integration of C++ into the Linux platform.Calculated and integrated key performance indicators (KPIs) into the GEOPP optimization tool to enhance operational performance.Extracted and transferred raw statistical data from OSS/OMC to operator servers, ensuring precise data handling and transfer.Monitored data collection processes to ensure accurate statistics were gathered every 15 minutes, maintaining data integrity and availability.Ensured the proper parsing of all 3G XML files, validating data accuracy and compliance.Designed and implemented SQL tables for effective management and storage of statistical data.Provided administration and technical support for the GEOPP optimization tool to STC personnel, facilitating user training and resource access.Updated the GEOPP optimization cell database for all vendors, including NSN, Ericsson, and Huawei, ensuring the integrity and currency of information.

Conducted 2G and 3G drive tests utilizing TEMS Investigation across various sites in Istanbul to assess network performance and coverage.Executed drive testing for long call sequences, idle mode, and short call sequences to evaluate call quality and reliability.Performed GPRS and HSDPA throughput testing to measure data transmission efficiency and network capacity.Conducted drive tests for new 3G sites to validate performance and connectivity.Monitored key performance indicators during drive tests, including call drop rates, RxLevel, RxQual, CSSR, and handover failures, to ensure optimal network performance and identify areas for improvement.

Designed and implemented a robust IT infrastructure approved by company executives, focused on optimizing the usability and security of drive testers for data collection purposes.Ensured seamless and timely data flow between drive testers and optimization data analyzers to enhance operational efficiency.Developed an automated monitoring and control system for email and FTP accounts for all MobiCom employees across Turkey, Qatar, the USA, and Saudi Arabia, improving oversight and security measures.