✔ Serving as a project in IT Service Management (ITSM) projects, providing guidance and advice on ITSM processes, including the evaluation, design, implementation and improvement of these processes.✔ Coordinate work with any third-party vendors related to ITSM initiatives.✔ Manage and maintain the ITSM Knowledge Management platform (BMC,).✔ Baseline assessment reports, future status designs, requirements documents, IT process flows, operational procedures, training plans, etc. Contributing to and / or coordinating the development of ITSM outputs.✔ Management and control of Active Directory, Domain Controller, Exchange, DNS, DHCP, WSUS,✔ Symantec Antivirus server control and management (SEPM),✔ Physical and virtual inventory tracking,✔ Determining and applying the backup strategy of all the client,✔ Print Server Management and Reporting, (MyQ & PaperCut)✔ Mobile Device Management and Reporting, (AirWatch MDM)✔ Responding to user problems, IT Services management,✔ The provision of IT coordination with institutions that service served and service received,✔ Doing project management and the granting of IT support for new projects, research of new technologies and implementation of appropriate development for the company,✔ ISO 27001 Compliance monitoring of documents (procedures, instructions, forms) to provide the necessary support in the preparation and periodic audit,✔ After Information Security audits, define actions to close inconveniences.✔ Carries out daily / periodic maintenance and support activities of the operated services and platforms. Identifies, assesses and coordinates the improvement areas of the services and platforms it operates.✔Installation works carried out with the support of outsourced company for Sharepoint Project✔Carrying out the required directory classification and authorization operations on the Fileserver and developing a backup policy

✔Establishing the backup rules required for clients through Acronis Back-up and backing up the computers with agent application in accordance with the rules.✔Managing Service Transition (Change / Release & Deployment / Service Testing & Validation / Configuration Management) and Service Operation (Incident / Event / Problem Management) processes for IT Services in projects.✔Establishing end-to-end accessibility measurement / monitoring / reporting infrastructure and maintaining SLA compliance for services.✔Carries out daily / periodic maintenance and support activities of the operated services and platforms. Identifies, assesses and coordinates the improvement areas of the services and platforms it operates.✔Carrying out the required directory classification and authorization operations on the Fileserver and developing a backup policy✔Importing the BP BTC Pipeline project data into the database and making necessary updates, ✔Coordinating outsourced Help Desk staff and developing permanent solutions for the top level problems forwarded from Help Desk by analyzing them✔Developing the application containing the information of the premises through which BTC Pipeline passes and the public and NGO officials in these premises✔Designing monthly newsletter to be sent to internal and external stakeholders of BP, ✔Designing infographic and visual materials to be used in the closing program of the Industrial Symbiosis Project of which BP is the main sponsor, ✔Performing printed or digital design works or giving support to the outsourced company✔Designing the bulletin containing the special theme of Industrial Symbiosis and its projects together with Turkish Technology Development Foundation,

✔ Conducting of IT operations within the company that offer on-site operations and the operating services to Ziraat Bank, Halk Bank, and several other banks about the card payment systems,✔ Approximately 100 pieces of physical and virtual server management (Application, Database, Security, etc.),✔ Management and control of Active Directory, Domain Controller, Exchange, DNS, DHCP, WSUS,✔ Symantec AntiviruSs server control and management (SEPM),✔ Virtual system setup and management (Vmware ESXI 4.1),✔ Central system management (Application Publishing- Inventory Reporting -SCCM2012),✔ File Audit and DLP Management(Script Logic, Symantec DLP)✔ Physical and virtual inventory tracking,✔ Determining and applying the backup strategy of all the systems,✔ Print Server Management and Reporting,✔ Responding to user problems, IT Services management,✔Implementation of Information Technology Purchasing operations,✔Follow-up support to IT project delivery and technological developments,✔The provision of IT coordination with institutions that service served and service received,✔Doing project management and the granting of IT support for new projects, research of new technologies and implementation of appropriate development for the company,✔Supporting efforts for information security certifications(PCI, Cobit, ISO27001),✔ISO 27001: 2005 Compliance monitoring of documents (procedures, instructions, forms) to provide the necessary support in the preparation and periodic audit,✔After Information Security audits, define actions to close inconveniences.✔Planning, installing and managing the SharePoint Server 2010 server with the consultancy company and posting the developed web parts after testing

✔Support to ZiraatBank Call Center at L1✔Support to OGS&KGS Departmenrt at L1✔Support to Windows Systems at L1 ✔ Windows Server L1 management and Support✔Exhange Server L1 management and Support

✔Converting Mynet ICQ, Mynet Real Estate, Mynet Hosting Page, and other PSD designs into to HTML format using Homesite application