Amanda Chan Email & Phone Number

• Act as a trusted advisor to managers and other stakeholders, providing guidance on a range of HR issues including employee relations, performance management, and compliance with company policies.• Manage a variety of employee relations cases including: absences, grievances, lateness management, disciplinaries and behavioural issues.• Facilitate recruitment processes by sourcing, interviewing, and onboarding new hires.• Manage employee appraisals and probations, offering support to managers in setting performance goals and conducting development discussions to achieve the best out of the wider team.• Conduct exit interviews and make recommendations to leadership for retention strategies.• Managed employee documentation and maintained HR databases, ensuring data accuracy and confidentiality.• End-to-end payroll administration using a high attention to detail.

Birmingham, England, United Kingdom

• Achieved progression three times, becoming a Duty Manager within one year of employment.• Successfully leading a department of approx. 40 and their day-to-day needs including their rotas, holiday requests, payroll queries, managing recruitment in-line with labour budgets, and monthly chai-chats ensuring individual wellbeing and performance expectations are met equally.• Authenticating Right to Work documents in line with UK law and company policy.• Conducting investigations/disciplinary meetings with an evidence-based approach to ensure a safe and equal working environment in both a leading and note-taking capacity.• Being recognised regionally for outstanding leadership and employee satisfaction by winning the Seva-Walla Awards 6 months after promotion to duty manager.• Managing team absences and return to work checks alongside operational priorities to avoid any disruptions to service.• Owning responsibilities for overall maintenance and compliance across the restaurant with use of services such as Pronett, Alert65 and Mapal One to support Health and Safety and Fire Safety regulations and practices and adhering to Environmental Health Officer standards.

Birmingham, England, United Kingdom

• Ensuring compliance of our properties adhering to latest Health & Safety/Fire Safety regulations set by Birmingham City Council.• Identifying areas of impact to widen business scope. Initially providing temporary accommodation for vulnerable adults, this then grew specifically into women/women-identifying support due to a noticeable gap in the funding for this category. This led further into work with the West Midlands Combined Authority to provide services to children and young adults. I provided major support to research and gather data as well as create company policies in order to pass the highly competitive tender.

Birmingham, England, United Kingdom

• Weekly content creation of engaging job advertisements advertised on Indeed, Reed and other popular job search engines where an average of 10-15 jobs posted each week across the region resulting in an average intake of 2000 applications in total per week.• Sourcing suitable meeting destinations for assessment days adhering to tight spending budgets and ensuring the space is fully equipped with all the tools necessary for success. A total of 5 assessment days were held, onboarding approx. 250 new starters to the business.

Birmingham, England, United Kingdom

• Promoted four times within this tenure by consistently exceeding expectations and increasing responsibilities to an Assistant General Manager.• Maintained successful KPIs such as customer satisfaction, turnover, sales and labour budgets by working to promote complete understanding of these metrics across the whole management team and its importance to productivity.• Maintained excellent customer service record delivering a high customer satisfaction rate through communicating with a variety of people through emails and phone to assist with their complaints and queries.