Amanda Chan Email & Phone Number

• Act as a trusted advisor to managers and other stakeholders, providing guidance on a range of HR issues including employee relations, performance management, and compliance with company policies.
• Manage a variety of employee relations cases including: absences, grievances, lateness management, disciplinaries and behavioural issues.
• Facilitate recruitment processes by sourcing, interviewing, and onboarding new hires.
• Manage employee appraisals and probations, offering support to managers in setting performance goals and conducting development discussions to achieve the best out of the wider team.
• Conduct exit interviews and make recommendations to leadership for retention strategies.
• Managed employee documentation and maintained HR databases, ensuring data accuracy and confidentiality.

Birmingham, England, United Kingdom

• Achieved progression three times, becoming a Duty Manager within one year of employment.
• Successfully leading a department of approx. 40 and their day-to-day needs including their rotas, holiday requests, payroll queries, managing recruitment in-line with labour budgets, and monthly chai-chats ensuring.
• Authenticating Right to Work documents in line with UK law and company policy.
• Conducting investigations/disciplinary meetings with an evidence-based approach to ensure a safe and equal working environment in both a leading and note-taking capacity.
• Being recognised regionally for outstanding leadership and employee satisfaction by winning the Seva-Walla Awards 6 months after promotion to duty manager.
• Managing team absences and return to work checks alongside operational priorities to avoid any disruptions to service.

Birmingham, England, United Kingdom

• Ensuring compliance of our properties adhering to latest Health & Safety/Fire Safety regulations set by Birmingham City Council.
• Identifying areas of impact to widen business scope. Initially providing temporary accommodation for vulnerable adults, this then grew specifically into women/women-identifying support due to a noticeable gap in the.

Birmingham, England, United Kingdom

• Weekly content creation of engaging job advertisements advertised on Indeed, Reed and other popular job search engines where an average of 10-15 jobs posted each week across the region resulting in an average intake of.
• Sourcing suitable meeting destinations for assessment days adhering to tight spending budgets and ensuring the space is fully equipped with all the tools necessary for success. A total of 5 assessment days were held.

Birmingham, England, United Kingdom

• Promoted four times within this tenure by consistently exceeding expectations and increasing responsibilities to an Assistant General Manager.
• Maintained successful KPIs such as customer satisfaction, turnover, sales and labour budgets by working to promote complete understanding of these metrics across the whole management team and its importance to.
• Maintained excellent customer service record delivering a high customer satisfaction rate through communicating with a variety of people through emails and phone to assist with their complaints and queries.