• Q4 2022 Performance Award

• Investigated customer credit chargebacks disputes filed by customers verifying validity of services not rendered by comparing bank statements from their end to Metrolinx’s records• Performed variance analysis on credit card payment failures and determining the root cause of stated problem using Excel tools and creating new ones to address new issues from implementation of new PRESTO card systems• Collaborate with internal and external users for day-to-day operations ensuring Metrolinx is able to settle and transfer the funds over to transit providers such as TTC, OC Transpo, and GO Transit before the end of the day consistently

• Assisted in the execution of audit, review, and compilation engagements for various commercial and not-for-profit entities• Knowledgeable about EDGAR and PCAOB's reporting standards in order to draft 10Q and 10K filings• Have working knowledge of ASPE, ASNPO, CaseWare, and the firm methodology for assurance engagements in compliance with CAS• Communicated with clients on an ongoing basis in order to assess internal controls and gather supporting documentation• Performed cash reconciliation, inventory, accounts receivable, accounts payable, and subsequent payments testing for numerous organizations

• Assigned responsibilities in deconstructing and analyzing website structures submitted by students• Used concepts of proper website etiquettes such as XHTML and CSS to assess work• Assisted students on understanding concepts using simple and concise examples

• Fostered teamwork and direction to ensure highly coordinated activities• Managed and rectified placement of floor layout• Audited and tested equipment to check if they comply to organizational guidelines

• Assigned and coordinated activities in over 100 projects by developing relationships between testers and developers• Provided support on the release of the Z10 and Q10 phone into the market by targeting attention to trend reports and pre-market analysis• Highlighted new and important internal issues by reporting into managers and other team members on weekly meetings• Processed daily reports using a variety of software such as Excel and Word by obtaining survey reports on internal opinions

• Maintained database of government cluster agreements in a methodical process• Consulted one-on-one with individual clients to identify specific issues to resolve• Produced models by using Microsoft Visio and Excel to simplify and convey ideas to others• Analyzed and tracked tickets using Remedy to resolve application issues