Ayla Dikmen Kaplan Email and Phone Number

Sales Manager 2005 - 2015• Sales of the meeting rooms for company meetings, congress, fairs and weddings. • Responding the customars in a timely manner by preparing and sending offers in line with their requests. • Sales calls and visits to companies and agencies.• Sales of Group Rooms (congress, tourist, business man and official delegations). • Hosting VIP guests according to protocol rules. • Coordinating the flow of information between the guests and related department in the hotel. Preparing the event orders. • Preparing the contracts and checking the payment schedule with accounting.• Preparing 3 months, mid and yearly forecast and budget.• Preparing sales call reports and checking sold business contracts. • Worked with other departments within the hotel to provide quality service to customers. • Developed/maintained knowledge of market trends, competition and customers.Reservation Agent 2001 - 2005• Responsible for processing room reservation by fax, phone, email and mail • Accepting and keeping records of advanced deposits on reservations • Cooperate with the group of sales managers and help in walk-in basis reservations • Used proper procedures to change or cancel reservations • Processing and filling paperwork correctly • Handling customer concern properly • Executing strong customer service abilitiesReception Agent 1998 - 2001• Manage the front desk by receiving incoming calls• Greeting and attending to customers• Handle incoming and outgoing correspondence• Perform data entry• Provide executive and administrative support