Ayleia (Marcum) Graham Email & Phone Number

Lexington, KY, US

Jersey City, New Jersey, United States

Jersey City, New Jersey, United States

Lexington, Kentucky Area

• Build all email campaigns for UKFCU's member base using Salesforce Marketing Cloud; implementing email segmentation, targeting, A/B testing, and analysis of email campaigns.
• Create all of UKFCU's social media content and advertisements, providing monthly reporting on social media KPIs and recommendations on campaign adjustments.
• Manage and optimize UKFCU's website for: quality assurance, ADA accessibility, and content.
• Design UKFCU's in-app, targeted advertisements; providing quarterly reporting on in-app ad performance.
• Utilize Adobe Creative Cloud applications to create social media marketing content.
• Manage all content within UKFCU's in branch display systems.

Lexington, Kentucky Area

• Provided account services to members in a courteous and professional manner by receiving, processing and recording financial transactions including: deposits, withdrawals, check cashing and loan payments; recording.
• Engaged in problem resolution by clarifying member complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to.
• Complied with federal, state and local regulations and legal requirements by enforcing and adhering to requirements.

• Assisted in the promotion and management of donor relationships through Bluecoats' online donor membership program, The Shield.
• Assisted with managing The Shield's Facebook Community Page.
• Performed data maintenance through Salesforce CRM.
• Collaborated remotely with Bluecoats' development team to identify and achieve development objectives and goals.

• Collaborated with a small team to organize ECU's annual chamber music festival, hosting performances from highly acclaimed musicians from across the globe.
• Served as Winter Workshop's event photographer.
• Planned and scheduled content for the Workshop's Facebook Business Page.
• Produced Winter Workshop's concert pre-roll featuring edited event photos and donor acknowledgments.

Lexington, Kentucky Area

• Ensured the quality and safety of all food and stored food items.
• Maintained Chipotle's B.O.H. facilities, making sure that all equipment was clean, safe, and functioning properly.
• Trained and developed crew members on B.O.H. positions.
• Monitored food waste and inventory levels, and resolved any food quality issues.
• Maintained material safety data sheets (MSDS) and inventory rotation (FIFO).

• Assisted with the development and implementation of major donor events.
• Solicited local business for in-kind gifts and donations for various KET fundraising events.
• Helped sustain donor relations through KET donor events, email, and phone communications.
• Designed KET's former Planned Giving Fund logo.
• Performed CRM data management for donor relations.

Bachelor Of Arts - Ba, Arts Administration | Tuba Performance (Minor)

Bachelor Of Business Administration - Bba, Finance, General

Marketing Analytics Certificate

Series of online marketing analytics courses designed to teach: analyzing segmentation and targeting, measuring customer preferences.