Ayleia (Marcum) Graham Email & Phone Number

Lexington, Ky, Us

Jersey City, New Jersey, United States

Jersey City, New Jersey, United States

Lexington, Kentucky Area

• Build all email campaigns for UKFCU's member base using Salesforce Marketing Cloud; implementing email segmentation, targeting, A/B testing, and analysis of email campaigns.• Create all of UKFCU's social media content and advertisements, providing monthly reporting on social media KPIs and recommendations on campaign adjustments.• Manage and optimize UKFCU's website for: quality assurance, ADA accessibility, and content.• Design UKFCU's in-app, targeted advertisements; providing quarterly reporting on in-app ad performance. • Utilize Adobe Creative Cloud applications to create social media marketing content.• Manage all content within UKFCU's in branch display systems.• Work within a collaborative team environment to bring an array of creative projects to fruition.

Lexington, Kentucky Area

• Provided account services to members in a courteous and professional manner by receiving, processing and recording financial transactions including: deposits, withdrawals, check cashing and loan payments; recording night deposits, selling and logging cashiers’ checks, travelers’ checks and Series E Bonds, answering questions in person or by telephone, referring to other credit union services.• Engaged in problem resolution by clarifying member complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Complied with federal, state and local regulations and legal requirements by enforcing and adhering to requirements.

• Assisted in the promotion and management of donor relationships through Bluecoats' online donor membership program, The Shield.• Assisted with managing The Shield's Facebook Community Page.• Performed data maintenance through Salesforce CRM.• Collaborated remotely with Bluecoats' development team to identify and achieve development objectives and goals.

• Collaborated with a small team to organize ECU's annual chamber music festival, hosting performances from highly acclaimed musicians from across the globe. • Served as Winter Workshop's event photographer.• Planned and scheduled content for the Workshop's Facebook Business Page.• Produced Winter Workshop's concert pre-roll featuring edited event photos and donor acknowledgments.

Lexington, Kentucky Area

• Ensured the quality and safety of all food and stored food items.• Maintained Chipotle's B.O.H. facilities, making sure that all equipment was clean, safe, and functioning properly.• Trained and developed crew members on B.O.H. positions.• Monitored food waste and inventory levels, and resolved any food quality issues.• Maintained material safety data sheets (MSDS) and inventory rotation (FIFO).

• Assisted with the development and implementation of major donor events.• Solicited local business for in-kind gifts and donations for various KET fundraising events.• Helped sustain donor relations through KET donor events, email, and phone communications.• Designed KET's former Planned Giving Fund logo.• Performed CRM data management for donor relations.

Bachelor Of Arts - Ba, Arts Administration | Tuba Performance (Minor)

Bachelor Of Business Administration - Bba, Finance, General

Marketing Analytics Certificate

Series of online marketing analytics courses designed to teach: analyzing segmentation and targeting, measuring customer preferences.