Aylene Alexis Cruz Email & Phone Number

Metro Manila, Philippines

Philippines

Quezon City, National Capital Region, Philippines

• Assist in deploying new servers and environment in AWS (Amazon Web Services) via Service Now, Terraform API, Postman and AWS Console by creating EC2 instances, VPC and Security Groups.• Work with the business unit to determine the requirements and services to be used in building and maintain new servers such as security, storage, timeline, monitoring, disaster recovery, health checks and backups.• Deploy new onboarded accounts, request for limit increase or decrease via Service… Show more • Assist in deploying new servers and environment in AWS (Amazon Web Services) via Service Now, Terraform API, Postman and AWS Console by creating EC2 instances, VPC and Security Groups.• Work with the business unit to determine the requirements and services to be used in building and maintain new servers such as security, storage, timeline, monitoring, disaster recovery, health checks and backups.• Deploy new onboarded accounts, request for limit increase or decrease via Service Quota• Perform pre patching server backups through AMI and snapshots, troubleshoot errors during patching and restart servers after patching.• Create daily, monthly, and yearly backups through Cloud Ranger.• Import Cognito users in AWS console and work with the application on team when necessary. Show less

Ncr - National Capital Region, Philippines

• Responsible for procuring new software licenses, hardware and office supplies requested by our customers via Ariba Guided Buying.• Ensures that all current software licenses are renewed before their expiry dates and documents all the license keys or necessary notations concerning the licenses.• Track, maintain and update purchasing files, licenses trackers and documentations• Creates and send monthly SLAs for different customers.• Updates and creates forms such as Server build… Show more • Responsible for procuring new software licenses, hardware and office supplies requested by our customers via Ariba Guided Buying.• Ensures that all current software licenses are renewed before their expiry dates and documents all the license keys or necessary notations concerning the licenses.• Track, maintain and update purchasing files, licenses trackers and documentations• Creates and send monthly SLAs for different customers.• Updates and creates forms such as Server build and Load Balancer forms by customers’ request.• Work with the suppliers, vendors, and accounts payable team for billing and invoice concerns. Show less

Quezon City, National Capital Region, Philippines

• Identifies project requirements by interviewing customers; analyzing operations; determining project scope; documenting results; preparing customer contracts. • Develops problem solutions by describing requirements in a work-flow chart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications; writing programs. • Develops project estimates by identifying phases and elements, personnel requirements, and costs. Verifies results by… Show more • Identifies project requirements by interviewing customers; analyzing operations; determining project scope; documenting results; preparing customer contracts. • Develops problem solutions by describing requirements in a work-flow chart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications; writing programs. • Develops project estimates by identifying phases and elements, personnel requirements, and costs. Verifies results by completing tests. • Prepares customers to use the system by conducting training. • Provides a reference for customers by writing documentation, providing support and help. • Maintains systems for researching and resolving problems, system integrity and security. • Maintains quality service by establishing and enforcing organization standards. • Contributes to team effort by accomplishing related results as needed. Show less

Quezon City

Performance ManagementCoaching and FeedbackCampaign AnalysisSales ManagementB2C StrategyConducts InterviewsGenerates Reports (Daily, Weekly, Monthly)Sales Calibration

Quezon City

Handle escalated calls, emails and chats. Complete duties as assigned by the management team. Exhaust all avenues and possible solutions when resolving.Provide timely feedback to staff when necessary. Troubleshoot and problem solve using knowledge gained from past situations. Lead by example in all areas including personal conduct and demeanor. Review performance metrics and work with staff to ensure best practices are being followed. Complete quarterly and annual… Show more Handle escalated calls, emails and chats. Complete duties as assigned by the management team. Exhaust all avenues and possible solutions when resolving.Provide timely feedback to staff when necessary. Troubleshoot and problem solve using knowledge gained from past situations. Lead by example in all areas including personal conduct and demeanor. Review performance metrics and work with staff to ensure best practices are being followed. Complete quarterly and annual performance reviews. Conduct quality evaluation weekly. Spearhead calibration sessions with the leadership team weekly. Show less

Licentiate Degree, Registered Nursing/Registered Nurse

Activities and Societies: President of Student Council SY 2007-2008

High School, Bachelor Of Science In Nursing