Digitization is about to change the future of work. All companies adopt emerging technologies like Cloud, Big Data Analytics, Machine Learning or Artificial Intelligence. Digital Skills are desperately needed today and in the future. GDEXA – the Global Digital Excellence Association – is here to start shaping the future workforce.GDEXA’s unique approach aims to up-skill fresh graduates and young professionals to pave their way to the ever-changing business world. GDEXA provides young talents with a global mentorship program and digital work experience through agile hackathons and practical projects.

Responsible for the management of support services to Enterprise Services customers in the public sector section.Be an Trusted advisor to the public sector account CSM’s and the Microsoft owner of the customers IT operational healthManages support delivery on reactive incidents provided by Microsoft CSS.Manages the delivery and follow-up of proactive support designed to reduce reactive support cases and costs.Manages the delivery of recommended services to achieve high customer satisfaction and trust.Determines most effective method of problem resolution by utilizing internal resources when necessary.Established and maintain relationships with Field Sales and Microsoft Consulting Services to execute on multiple One Services projects.Act as primary point-of-contact for Premier Customers around Windows Azure and how to map the right services to their workloads.

Develop and maintain trusting and collaborative technical relationships and work with all levels of the customer organization to identify both technical and financial customer needs.Identify customer needs and design operational solutions adapted to these needs.Design and deliver new sales training material to Sales Engineers and Sales Managers.Schedule together with Pre-Sales Engineers and the customer new service engagements.Analyze the business need of customers by evaluating the agreement value, available resources and existing processes.

Responsible for providing solutions to complex technical issues in the pre-sales capacity.Provide customized training to other Engineers, Consultants Account Executives, channel partners and customers.Develop and maintained presentation and competitive materials along with demonstration environments Responsible for sharing best practices with Senior Managers to enhance the quality. Support the Sales team in securing the technical win for Graitec technology and solutions through detailed knowledge across the spectrum of civil engineering software. Responsible for providing Proof of Concepts to pre-sales customers and helping clients with planning and implementation of Graitec products. Deploy software at the customer site; this includes initial installation, solution configuration and internal testing of the solution followed by acceptance testing with the customer.

Lead the planning and implementation of new key project together with Marketing, Sales and Services group.Define project goals and resource requirements.Implement and manage project changes and interventions to achieve project outputs.Plan the fiscal budget of several key projects and build and develop project groups responsible for the objectives.Engage with oversea business managers and report their results to regional management group.Establish and maintain the administration process ensuring that all communications to and from Customer are effectively managed.

Provide support and guidance to team managers and ensure the delivery of exceptional standards and continuous growth.Evaluate pre-release and beta technologies to identify support scenarios and training opportunitiesResponsible to design and implement new customer support ideas to improve customer satisfaction.Report directly to the Support Center Manager and to the executive board.Work with Human Resources in new recruitment campaigns and supported Support Center Managers in new client agreements.Conduct statistically valid case reviews and call monitors.Consistently maintains and establishes working relationships with support partners, executive board and IT department.Drive accuracy and provide input into the forecasting process.Develop and deliver content training and provide coaching for Service Delivery.