Ayman Abdo Mohammad Email & Phone Number

Riyadh, Saudi Arabia

Jeddah, Makkah, Saudi Arabia

• Managing Microsoft 365 platform (Exchange online, Users, Security, Teams, OneDrive)• Administering Windows server 2016-2019 (AD, DNS, Group policy, Failover cluster) for more than 20 locations) • Designing, deploying and troubleshooting Sophos SG firewalls for HO and branches.• Designing and deploying LAN, WAN network for HO and branches.• Deploying & troubleshooting Wi-Fi infrastructure for controllers and access points design using UniFi• Design, deploy and upgrade… Show more • Managing Microsoft 365 platform (Exchange online, Users, Security, Teams, OneDrive)• Administering Windows server 2016-2019 (AD, DNS, Group policy, Failover cluster) for more than 20 locations) • Designing, deploying and troubleshooting Sophos SG firewalls for HO and branches.• Designing and deploying LAN, WAN network for HO and branches.• Deploying & troubleshooting Wi-Fi infrastructure for controllers and access points design using UniFi• Design, deploy and upgrade database MS SQL server 2019 using Always-on high availability and VMware ESXi 7• Administering MS NAV Dynamics Servers for HO and branches • Administering Hikvision NVRs for HO and all branches• Deploying and troubleshooting free-pbx call manager and SIP IP Phones Show less

Jeddah, Saudi Arabia

- Managing Microsoft 365 platform , Exchange online- Providing support and improvement for VPN, remote App and VoIP from Head office (Jeddah) to all other branches (more than 20) in Saudi Arabia and Egypt.- Managing the Data center infrastructure on Head Office and branch office- Designing and implementing VMWare infrastructure for all datacenters (Esxi, VSphere, VCenter , VMotion) . - Managing SAN HP Storage system and map the needed storage for Vmware Hosts- Managing PBX… Show more - Managing Microsoft 365 platform , Exchange online- Providing support and improvement for VPN, remote App and VoIP from Head office (Jeddah) to all other branches (more than 20) in Saudi Arabia and Egypt.- Managing the Data center infrastructure on Head Office and branch office- Designing and implementing VMWare infrastructure for all datacenters (Esxi, VSphere, VCenter , VMotion) . - Managing SAN HP Storage system and map the needed storage for Vmware Hosts- Managing PBX systems NEC (SV9100 & SL1000), also Avaya IP Office System. - Requesting the needed stock for IT equipment and infrastructure after approval from IT Manager. - Following up with ISP for any issue of our subscribed services in HO and branches. - Monitoring Network and server infrastructure using PRTG and oversee any alert or issue even after working hours- Managing Navigator IP Surveillance systems in HO and branches(e.g. Lilin navigator)- Managing Cisco WLC (2500) and Aps and performing firmware upgrades.- Managing Multi-layer security UTM and Load-balance of Sonicwall & Sophos XG.- Managing Stack cisco switches and core switches in HO and branches.- Providing technical assistant on deploying Firewalls and UTMs(e.g.: Sophos xg, Cyberoam, Fortigate, Sonicwall, Mikrotik, Draytek) for External projects as per need. Show less

Jeddah Governorate, Saudi Arabia

- Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.- Prepares users by designing and conducting training programs; providing references and support.- Responsible for Installation/Deployment/Managing of rack servers from HP- Implementation of various systems to include desktops, laptops, servers, network equipment, Data centers, DR, Fax server, Fingerprint servers… Show more - Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.- Prepares users by designing and conducting training programs; providing references and support.- Responsible for Installation/Deployment/Managing of rack servers from HP- Implementation of various systems to include desktops, laptops, servers, network equipment, Data centers, DR, Fax server, Fingerprint servers and terminals and any other software applications.- Configure windows server 2008, 2012 R2 Domain with latest releases and updates among with AD, DNS, DHCP, GPOs, OUs, WSUS, Migrations, users and groups.- VMware virtualization (ESXi-Vshpere-Vcenter) design and implementation.- New systems and software packaging implementation like Symantec endpoint, SQL, Medical Servers, Ticketing system(ManageEngine Service desk), etc.- Design, install, upgrade, configure, and repair local and wide area network hardware and infrastructure include UTM Firewalls, HP and Cisco switches, WAN and DIA Links, VLANs configuration, DSL links, Fiber links, wireless access points.- Scheduling and implementing upgrades of hardware and software systems- Managing daily operations and maintain high service availability for the company live products on production environments- Backup Administrator using Veeam and open source applications (eg. Cobian).- Responsible for technical support for Workstations, Laptops, Network Printers & Scanners, barcode printers (zebra), projectors.- Evaluate and recommend UTM, purchases of computers, Servers, KVM, UPS, Racks, Printers, Storage, Passive & Active network hardware, peripheral equipment, and software.- Manage IP Surveillance system- Maintaining IP Master & Infrastructure documentation- Deploying and administering ManageEngine Servicedesk system- Deploying and administering Symantec Endpoint protection system- Providing Support for OASIS medical system Show less

Jeddah, Saudi Arabia

Brief description:- Backup Administrator using Symantec backup exec. - Responsible for technical support for Workstations, Laptops, Prineters & Network Printers & Scanner, barcode printers (zebra), Android & IPhone Mobiles. - Administer network workstations, utilizing one or more TCP/IP or non-TCP/IP networking protocols. - Evaluate ,recommend and follow up with vendors for Internet & DIA Services, purchases of computers, Servers, KVM, UPS, Racks, Printers Storage, Passive &… Show more Brief description:- Backup Administrator using Symantec backup exec. - Responsible for technical support for Workstations, Laptops, Prineters & Network Printers & Scanner, barcode printers (zebra), Android & IPhone Mobiles. - Administer network workstations, utilizing one or more TCP/IP or non-TCP/IP networking protocols. - Evaluate ,recommend and follow up with vendors for Internet & DIA Services, purchases of computers, Servers, KVM, UPS, Racks, Printers Storage, Passive & Active network hardware, peripheral equipment, and software.- Investigate user problems, identify their source, determine possible solutions, test and implement solutions. - Manage IP Surveillance system.- Configure ,install & administer switches , routers, Modems and accss points- Design, Install and manage TMG firewall, Sophos UTM v9- Designing & administering Deploying solution for windows desktops using WDS - Design and Manage DHCP Scopes- Design and Manage Group Policy Management- Manage Active directory Users & Computers- Manage Mailboxes & Distribution groups on Exchange 2007- Manage & upgrade when needed HP ProLiant servers - Install & manage VMs on VSphere 5.1- Maintaining IP Master & Infrastructure documentation- Managing Fingerprints devices- Deploying and administering ManageEngine ServiceDesk Plus - Installing & Managing NAS devices Show less

Cairo, Egypt

December 2014 Till MAY 2015Brief description:- Troubleshooting connectivity related issues between branches and Headquarter and follow up with service provider when needed, Also make on-site visit when needed.- Configure and troubleshoot network infrastructure devices (Cisco Switches, Cisco phones 79xx, ADSL modems, APs, network printers, network projectors).- Monitor network infrastructure devices, Hosts, storage, and VMs health using PRTG and act… Show more December 2014 Till MAY 2015Brief description:- Troubleshooting connectivity related issues between branches and Headquarter and follow up with service provider when needed, Also make on-site visit when needed.- Configure and troubleshoot network infrastructure devices (Cisco Switches, Cisco phones 79xx, ADSL modems, APs, network printers, network projectors).- Monitor network infrastructure devices, Hosts, storage, and VMs health using PRTG and act accordingly if there is any issue.- Maintain the infrastructure devices assets- Making site survey for new branches and recommend the network design and devices.- Administrating the Voip call manager (Elastix).- Administrating Firewalls (Cyberoam , Mikrotek) and implementing new rules & polices.- Administrating windows server 2008 Active directory, group policy and DNS.- Responsible for IT technical support Show less

Brief description:Responsible for 4 branches(3 at Alexandria & 1 at Behira):- Solve Hand Held issues for salesmen- Monitor the network usages in branches- Follow up on the pending requests- Day to Day IT operations, including but not limited to: # Deploying Windows and required applications for new PCs & laptops & handheld as needed. # Respond to any inquiry related to software, hardware and network printers incidents. # Reset the password for Domain… Show more Brief description:Responsible for 4 branches(3 at Alexandria & 1 at Behira):- Solve Hand Held issues for salesmen- Monitor the network usages in branches- Follow up on the pending requests- Day to Day IT operations, including but not limited to: # Deploying Windows and required applications for new PCs & laptops & handheld as needed. # Respond to any inquiry related to software, hardware and network printers incidents. # Reset the password for Domain user or Email according to company policy. # deploy any new software as needed and configure it. # Install any new hardware for desktop PCs as per request. # Ensure that the network infrastructure devices and cables are physically in a healthy state, troubleshooting the network issues and escalate to team leader when needed.- Doing on call support for Hand held devices using VPN connection as per schedule assigned by Team leader. Show less

Troubleshoot client’s users’ windows PCs, Mobiles (configuring and fixing Email issues for IPhone, Android, and BB) and Network Printer issues that contact us via phone, ticketing system, live chat and Emails by accessing there machines remotely, also installing, configuring and troubleshooting the needed OS & software applications regarding assigned tasks.•Managing & Troubleshooting issues of Windows Server [2003, 2008] & Ubuntu Server hosted as VMs on our host servers at the client’s side… Show more Troubleshoot client’s users’ windows PCs, Mobiles (configuring and fixing Email issues for IPhone, Android, and BB) and Network Printer issues that contact us via phone, ticketing system, live chat and Emails by accessing there machines remotely, also installing, configuring and troubleshooting the needed OS & software applications regarding assigned tasks.•Managing & Troubleshooting issues of Windows Server [2003, 2008] & Ubuntu Server hosted as VMs on our host servers at the client’s side (at Canada & North America) remotely, moreover managing Ubuntu firewall (Shorewall). In addition to, ensure that the backup is taken correctly via Rsnapshot on Ubuntu servers by checking the notifications and resolve the issues, and restoring backup if needed.•Ensure that all PCs and servers in Egypt Office are in healthy state and fix physical parts [fixing or replacement] and software problems [OS & applications], also resolving the network issues (ADSL modems, switches, APs, Ethernet Cables). Show less