- Responsible for project implementation and understanding project implementation methodology.- Analyzing client requirements and defining business requirements.- Providing system training to clients.- Giving advice to clients to optimize system utilization.- Providing all necessary data and analysis on the spreadsheet to Support Product Engineer teams.- Troubleshooting and helping users in daily operations.- Communicating and responding to clients’ queries in a professional and timely manner.- Discussing and analyzing requirements from a business perspective to advise the right work solutions especially for the show stopper modifications without delaying the project implementation.- Working with the client to refine, prioritize and schedule all the Technical Assistant Request documents.

- Prepared asset, liability, and capital account entries by compiling and analyzing account information.- Documented financial transactions by entering account information.- Recommended financial actions by analyzing accounting options.- Summarized current financial status by collecting information, preparing balance sheet, profit and loss statement, and other reports.- Substantiated financial transactions by auditing documents.- Maintained accounting controls by preparing and recommending policies and procedures.- Reconciled financial discrepancies by collecting and analyzing account information.

- Launched, tested and implemented the following projects conducted by the management.1. FCDB Online Banking Project: Tested and launched the bank’s online banking platform and migrated the clients to the new system.2. ITM Project: Tested and launched the Interactive Teller Machine.3. NOVO Project: Tested and launched NOVO futuristic branch that represents a world of interactive virtual banking solutions. - Lead and managed a team of 25 advisors.- Provided training to the bank’s new candidates on banking operations as well as the bank’s policies and procedures.- Set the advisors’ monthly work schedules.- Maintained high quality service provided to existing and prospect clients.

- Maintained professional and successful relationship with customers through video banking technology.- Sold the bank’s products and services.- Promoted the NOVO atom to interested existing and prospect clients.- Performed account transactions and services to clients.

- Handled and processed clients’ branch transactions in a prompt, efficient, and accurate manner- Processed customer cash and checks operations- Cross sold banking services- Dealt tactfully and efficiently with clients- Scored high grades on mystery shopping tests- Scored high productivity rates “130%” per month