- Collaborated with product owners and Scrum Masters to design sprints and incorporate feedback from testers, leveraging Agile methodologies to align deliverables with client requirements• Assisted engineers in the development of Santander's generative AI chatbot, overseeing 5 distinct use cases utilizing IBM's Meta Llama software for enhanced customer service automation• Assisted business analysts in documenting current business process and procedures for their technical systems• Participated in daily meetings with software engineers and PO team leads to gain insights into various technical applications for process automation and address any front-end technical difficulties• Monitored current industry trends and emerging technologies, incorporating relevant innovations into client’s solution use-cases

- Conducted market research to analyze macroeconomic trends to formulate strategies to increase client contracts• Collected raw data to create business models via PowerBI and Excel to identify areas of opportunity and increase sales regionally,aiding in data analysis• Assisted senior underwriters to decision car loan applications to increase app turnaround time by 1 minute• Implemented third party databases such as LexisNexis to aid in risk decisioning, and fraud detection resulting in improved security

-Provide services for customers by shopping and delivering groceries in an organized and timely fashion-Provide clear and concise communication whilst being able to adapt to fulfill their custom needs, whether the order has been changed, replaced, or unavailable

Analyzed quantitative data to prepare reports about new and existing membership patterns to predict future membership status updates which led to a 3% increase in renewed sales• Improved customer satisfaction survey rate by 2% by meeting customer needs, as well as answering any questions or concerns they might have• Dispatched for maintenance and sanitation checks around the club to follow health and safety standards which led to a 100% capacity facility during Covid