Customer Success Manager
Current- Led the transition from Sales Manager to Customer Success Manager role, overseeing exportation, corporate sales, and program sales. - Develop and execute comprehensive sales strategies, resulting in surpassing revenue targets by 100%. - Establish and nurture strong client relationships, ensuring high satisfaction levels and repeat business. - Identify and capitalize on new business opportunities, contributing to increased revenue and market expansion. - Implement innovative customer success initiatives, including the creation of a PR and leading a sales team for subscription programs. - Provided detailed sales reports, forecasts, and analysis to senior management, tracking key performance indicators (KPIs).