• Expert in data Analysis, Reporting, and Visualization. • Responsible for collecting, processing, and interpreting the data from various sources, and creating meaningful reports and dashboards that provide insights and recommendations for the business stakeholders. • Ensures the data quality, security, and compliance of the MIS systems, and troubleshoots any issues or errors. • Having Analytical, Problem-Solving, and Presentation skills, as well as a proficiency in the tools and techniques of data analysis.

• Coaching and motivating a team of 15 advisors.• Coordinating activities in line with the department KPIs and is able to drive team’s performance to meet the department standards.• Responsibilities of a Supervisor include decision-making, coaching, mentoring, developing the team’s skills and managing conflict.• Identify team goals and evaluate team progress.• Assists management with hiring processes and new team members training• Ensures company brand materials and physical working spaces meet and exceed company presentation standards.

Prepare and Conducting Training for VDA Queue new hire advisors

-Take Action for bill cycle to collect it.-Answer authorised questions about their billing.-Making deqls with authorised.-Negotiated with authorised to paid their delayed billing

Call Center Representative in Vodafone Directly Assistant Service