Senior Operations managementResponsible for: •Build and improve relationships with key accounts, suppliers and Business partners.•Review company practices to ensure clients get maximum satisfaction from their purchases.•Identify potential opportunities and inform the sales team to follow up.•Educate and inform clients about the company’s products, services and special offers.•Attend to client complaints and resolve issues promptly.•Conduct customer… Show more Senior Operations managementResponsible for: •Build and improve relationships with key accounts, suppliers and Business partners.•Review company practices to ensure clients get maximum satisfaction from their purchases.•Identify potential opportunities and inform the sales team to follow up.•Educate and inform clients about the company’s products, services and special offers.•Attend to client complaints and resolve issues promptly.•Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.•Work with internal departments to ensure the company meets clients’ expectations.•Oversee customer relationship management system. Show less

Senior Commercial Operations specialist Mar,2021-Jan,2022Commercial Operations specialist Mar,2020-Mar,2021Responsible for: Conducting introduction sessions to the new partner after the onboarding & training sessions to the new Business developers & account mangers.-Negotiate with partners (increasing stocks & decreasing prices)-Running diverse exercises on the website catching errors to provide better customer experience.- reports, tickets & paperwork for:… Show more Senior Commercial Operations specialist Mar,2021-Jan,2022Commercial Operations specialist Mar,2020-Mar,2021Responsible for: Conducting introduction sessions to the new partner after the onboarding & training sessions to the new Business developers & account mangers.-Negotiate with partners (increasing stocks & decreasing prices)-Running diverse exercises on the website catching errors to provide better customer experience.- reports, tickets & paperwork for: FBN, churn, CCNL, CQT, PO, RTV, GRN, ASN.Achievements:-Managed to go live with – new items- (on the website) +284K items in 2020.-Managed to go live with +182 K items in 2021.-Adding value to the team and up-scaling responsibilities by offering & applying resolutions for ongoing issues and corrective actionswithin the process.-Running look up excises manually & using Google Query tool on the website to enhance the costumer er navigation experience, by removing duplicate items , groping by color/ size.- the above includes many categories such as ( sprots equipment, automotive and car parts, stationery, printers, home improvement tools & accessories, bath accessories, bedding & furniture. Content Analyst Sep,2019-Mar,2020Content creation & corrections, Price Update, Stock Updates.-Responding to & solving Partner’s issue and complaints. Show less

Responsible for-Coordinating between different departments-Alignments, scheduling shifts, tasks & training sessions-Manage and monitoring first line agent's KPIs-Handling complaints & solving problems-Providing creative ideas in crises & pop-up situations

(Small Business & Corporate Accounts)Subject mater expert team leader(SME) Sep,2017-Feb,2018Responsibility:Handling a group of high skilled senior agents in 2nd line for Vodafone small business enterprise accounts customer care.The team is Handling high value customer's complaints and escalations.monitoring their performance and ensuring a high level of motivation and supervising their day-to-day activitiesAchievements:- re-arranging the team structure… Show more (Small Business & Corporate Accounts)Subject mater expert team leader(SME) Sep,2017-Feb,2018Responsibility:Handling a group of high skilled senior agents in 2nd line for Vodafone small business enterprise accounts customer care.The team is Handling high value customer's complaints and escalations.monitoring their performance and ensuring a high level of motivation and supervising their day-to-day activitiesAchievements:- re-arranging the team structure and role by establishing new couching modules to support the quality team enhancing and upscaling agents' performance.- Generating reports & providing Graphs using excel, power point & Google dashboards to elaborate the Queue performance highlighting weakness points and obstacles to the stakeholders and dissections makers.- Improving the Queue total performance by 5% in the 1st tow month.- Minimizing wait time to reach customer relations & ombudsman team in Glasgow from 20-45 minutes to 0minutes. Subject mater expert (SME) Sep,2016-Sep,20172nd line escalationCustomer Service Representative Jan,2016-Sep,2016Providing guidance in areas of professional matters as requested or needed.Follow up all customers related issues and provide timely feedbackAdhere to Customer Operations Department policies and procedures.Provide customers with superior recommendations and actions and be a driver for customer’s satisfaction and Loyalty. Show less

In door sales Representative.