1.Managing the whole After-Sales operations of FIAT, ALFA ROMEO & FIAT PRO. Authorized dealership.2.Set financial and operational targets for the After- Sales department and reviews department operational policies & procedures manual, and monitors their ongoing implementation.3.Set the standards and performance measures of the After Sales department in line with the company strategic direction, and cascades it down to the direct reports and monitors their timely implementation, ensures the achievement of the set objectives.4.Represent the company for all After-Sales related issues with all parties including top management, board of management, Consumer Protection Agency, Governmental Authorities and Suppliers.5.Participates in the yearly business plan meeting to set forth the company strategic objectives.6.Presents the After Sales department results on quarterly basis, outlining, achievements versus plan and challenges and suggestions for improvements.7.Prepares in cooperation with the Marketing Manager, the After Sales programs including; the design of production of communication material, ensuring adherence to company corporate identity.8.Reviews and approves all the periodical reports generated from the Services, Spare Parts and Customer Care Departments, analyses them versus performance measures and provides recommendation accordingly.9.Approves the yearly Technical Training Plan Submitted by the Training Manager, from a budgetary and requirements aspect. Ensuring the implementation of the approved Plan and reviews the technical skills inventory quarterly report submitted by the Training Manager, providing corrective actions and recommendations of improvements.10.Approves the monthly Bonus Systems of the After Sales Staff submitted by the Service Manager and Spare Parts Manager.11.Reviews Customer Service reports on monthly basis.

1- Increase sales and SSI by having successful and efficient sales team.2- Co-ordinate sales action plans for individual sales people.3- Provide feedback, support and coaching to the sales team.4- Assist with the development of sales presentations and proposals.5- Create the annual Sales and After-sales training Plan with budgetary and requirements aspect.

1- Responsible for ensuring service processes are efficient and customer complaints are managed bypromoting standard sales procedures to the sales team members.2- Participates in the yearly business budget plan meeting to set forth the department strategic objectives.3- Presents the department results on quarterly basis, outlining, achievements versus plan and challenges and suggestions for improvements.4- Sets the targets, standards and performance measures KPIs of the department in line with thecompany’s strategic vision & mission and review the monthly reports generated from the department by comparing the results versus targets and provide the corrective & preventive actions to meet the set targets.5- Increase CSI and assure implementation of technical service operation & repair standards within the service network.6- Monitor Warranty Labor Rate for dealers and request changes needed to Europe head office for approval and system implementation (exchange rates fluctuations, market inflation).7- Achieve the Recall targets and assure customer satisfaction.

1- police and fleet customers as per coordination with Governmental & Fleet senior Manager.2- Distribute technical data to FCA Egypt parts, sales & marketing departments regarding all technical inquiries.3- Follow up the product quality CKD/BUX with the assembly plant and local content suppliers to improve the brand reputation.4- Monitor service centers job quality through field visits and support in rectification of technical deficiencies.5- Assure completion of targets for dealer Expenses per Vehicle Serviced (EPVS) provided by EMEA Region.6- Responsible for the product liability for accident, fire cases & airbag deployments.7- Managing and arranging the network parts orders.

1- Developing the staff skills which match Renault standards.2- Effectively managing the staff with the learning environment, while providing individual coaching where needed to ensure maximize the effectiveness for each learner3- Instructing the service staff the different technical courses using all the available training tools efficiently insuring a high degree of benefit which reflects directly to the job quality

1-Responsible for 30 technicians for troubleshooting & diagnosis electrical & mechanical repairs.2-Monthly preparation for workshop incentive plan.3- Responsible for 'Road-Assist' vehicle on shift basis.4-Responsible to solve all customers complains.

1-Responsible for 'Road-Assist' vehicle on shift basis.2-Responsible to solve all customers complains.

Responsible for measuring the work quality before and after the repair