Ayman Radwan

Ayman Radwan Email and Phone Number

Supervisor at al khalij commercial bank @ al khalij commercial bank
al wasait, qatar
Ayman Radwan's Location
Qatar, Qatar
Ayman Radwan's Contact Details

Ayman Radwan personal email

n/a
About Ayman Radwan

By working in three banks Misr, Credit Agricole Egypt and alkhaliji bank in Qatar. I had the opportunity to gain wide experience in banking in general and in contact center environment and customer satisfaction in particular.My goal is to continue gaining experience and to develop myself to be more competent all the timeSpecialties: I beleieve I`m specialist in dealing with people and I know how to manage my team to get the best out of them.I am fast learner and I`m maulti task person.

Ayman Radwan's Current Company Details
al khalij commercial bank

Al Khalij Commercial Bank

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Supervisor at al khalij commercial bank
al wasait, qatar
Website:
alkhaliji.com
Employees:
205
Ayman Radwan Work Experience Details
  • Al Khalij Commercial Bank
    Supervisor
    Al Khalij Commercial Bank Sep 2008 - Present
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  • Alkhalij Commercial Bank In Qatar
    Specialist
    Alkhalij Commercial Bank In Qatar Sep 2008 - Present
    Contact center team manager of 6 employeesFloor manager of 15 employeesTeam performance developingEvery day team huddlingCall qualityReal -Time call monitoringCoachingMotivatingFeed back on daily performanceOne on One`sTeam meetingsInformal meetingsAnswering questions/Helping on casesMeeting with managers/TMs/Other Dep.Tracking the performance statisticsHighlighting and reporting IT issuesHandling escalated calls through(Voice/Chat/Emails)Help CCCs/Customers with complaintsWeekly/Monthly/Yearly staff evaluationSupporting Fraud unitSupervising telemarketing activitiesPlanning monthly sales internal campaignsCredit card launching, system, processes and trainingSAP Avaya integration projectPremium line project
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  • Tcl (Technical Chemical Laboratories) Company
    Sales Representative
    Tcl (Technical Chemical Laboratories) Company Sep 2008 - Present
    Following up with existing clients.Problem solving.Expanding sales by products cross selling.Expanding sales by negotiations with new clients.Courses and training:English advanced level, graduate grade (B), A.U.CTelesales course at Raya contact center.Through the customers` eyes at Raya contact center.Body language course at TCL Company.Tele Sales at Quest.Customer Service Excellence at QuestCompliance course at Credit Agricole Egypt.Great experience in Seibel system.Advanced agent skills at Insight.AML course in Credit Agricole.AML course in alkhaliji.Supervisory Management Skills at Spearhead.Information Security Awareness Training by Deloitte.
  • Crédit Agricole Egypt
    Senior Banking Assistant, Retail, Remote Banking
    Crédit Agricole Egypt Oct 2006 - Aug 2008
    • Identifying and handling customer inquiries.• Resolve customer problems.• Educate customers on products and services offered.• Match product benefits with customer needs.• Cross selling of different products.• Telemarketing.• Perform business retention activities.• Supporting retail online banking activities.• Supporting corporate online banking services.• Monitoring ATM machines network.• Visa maintenance activities. • Shift leader ( around 40 employees )• Monitoring the implementation of the KPI`s
  • Retail, Remote Banking
    Senior Banking Assistant
    Retail, Remote Banking Oct 2006 - Jan 2008
    Identifying and handling customer inquiries.Resolve customer problems.Educate customers on products and services offered.Match product benefits with customer needs.Cross selling of different products.Telemarketing.Perform business retention activities.Supporting retail online banking activities.Supporting corporate online banking services.Monitoring ATM machines network.Visa maintenance activities. Shift leader ( around 40 employees )Monitoring the implementation of the KPI`s2- Old
  • Banque Misr
    Customer Service Representative
    Banque Misr Oct 2005 - Jan 2008
    Handling Customer complains inquiries.Recommending the best bank product for clients.Telesales and Telemarketing activities.*Intel Developer Forum (IDF).Event Organizer- annuallyJob Description: Organizer for the annual IDF conference, 2006 on intercontinental city stars.
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Ayman Radwan Education Details

Frequently Asked Questions about Ayman Radwan

What company does Ayman Radwan work for?

Ayman Radwan works for Al Khalij Commercial Bank

What is Ayman Radwan's role at the current company?

Ayman Radwan's current role is Supervisor at al khalij commercial bank.

What is Ayman Radwan's email address?

Ayman Radwan's email address is ar****@****iji.com

What schools did Ayman Radwan attend?

Ayman Radwan attended Ain Shams University, 2005.

Who are Ayman Radwan's colleagues?

Ayman Radwan's colleagues are Ibrahim Hashem, Boy Kainth, Marios Vasiliou, Probir Ghosh, Latonya Heard, Ahmed Elgohary, Fawzi Zarouk.

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