Ayman Salaheldeen Email and Phone Number

Managed Windows and Linux servers, including Active Directory, DNS, DHCP, and file/print services. Implemented and maintained network infrastructure, including routers, switches, firewalls (FortiGate & Sophos), and VPNs. Configured and monitored backup solutions using Veaam backup solution to ensure data protection and disaster recovery readiness. Conducted security assessments and implemented measures to safeguard systems and data. Provided technical support to end-users and resolved issues via ticketing system and remote assistance. Managed and maintained Avaya PBX 5000 series systems, including system configuration, user administration, and call routing. Configured and managed SIP trucking services for external communication and collaborated with service providers for troubleshooting and issue resolution. Implemented system upgrades, patches, and enhancements to optimize system performance and security. Provided technical support to end-users, troubleshooting issues related to phone system functionality, connectivity, and call quality. Documented system configurations, procedures, and troubleshooting steps for knowledge sharing and training purposes. configuring and managing Unifi wireless access points (APs), controllers, and switches. designing wireless networks for optimal coverage, capacity, and performance. managing HostGator cloud hosting platforms, including setup, configuration, and optimization. deploying and managing virtual servers, storage resources, and networking infrastructure in the cloud.

Designing and implementing a highly available and scalable infrastructure to support a growing user base, resulting in improved system performance and reduced downtime. Led the migration of on-premises infrastructure to the cloud, resulting in cost savings and increased flexibility. implemented, and managed Azure Active Directory environments for multiple clients, including configuration of users, groups, and policies. Deployed and configured Azure AD Connect for synchronization of on-premises Active Directory with Azure AD, ensuring seamless identity integration. Implemented security best practices in Azure AD, including multi-factor authentication (MFA), conditional access policies, and identity protection features. Identified and resolved critical infrastructure issues, ensuring high availability and data integrity. Collaborated with development teams to optimize application performance and troubleshoot production issues. Designed and implemented scalable network architectures to support companywide operations and future growth. Oversaw the installation, configuration, and maintenance of network hardware and software, including routers, switches, firewalls, load balancers, and wireless controllers.

Configuration & installation, data center infrastructure, includes servers’ hardware, storages, and network equipment’s Configuration & Administration of Cisco Routers L2/L3 Switches and managing and creation of VLANS for different Sites implementation, administration & troubleshooting of Network and Security Infrastructure including Routers, Switches cisco, Firewalls (FortiGate &Sophos) Configuration & optimization virtual technologies VMware and Hyper-V, enabling consolidation of servers and reduction of hardware costs Configuration & optimization storages system SAN and NAS, ensuring optimal performance and availability

Provided technical support to end-users on hardware, software, and network-related issues Installed, configured, and maintained desktops, laptops, and printers. Troubleshot network connectivity issues and resolved them promptly. Collaborated with other IT team members to develop and maintain IT documentation and procedures Administered and maintained Windows Server infrastructure, including Active Directory and Exchange Server. Engaged user accounts, security groups, and permissions in Active Directory and Exchange environments. Configured and monitored backup solutions for Exchange data protection and disaster recovery. Assisted in the planning and execution of server upgrades and hardware replacements.