Ayman Sufian Email and Phone Number

Advanced to a position of greater authority and scope to oversee district-wide store operations in the Phoenix metropolitan area and spearhead new store grand openings in Arizona. Handle all aspects of staff management, customer acquisition, best practices, operational efficiency, team leadership, budget management, and delivering an impeccable service experience to each customer in alignment with the organization’s policies and procedures. Lead the entire store opening process, which included sourcing, hiring, and training qualified managers, assistant managers, and associates to support the store’s sales volume and achieve financial performance and revenue growth goals. Spokesperson and presenter at all meetings and mega functions.Champion successful strategies to deliver excellent results while supervising and leading day-to-day operations in eleven store locations across Arizona that generate $30M+ in annual revenue.Successful in achieving productivity metrics and goals, including driving a 25% increase in overall sales YoY since 2017 and achieving a 10% increase in profit margin since 2017.Meet quality, revenue, customer service, and margin goals by conceptualizing and developing a training course for managers and sales associates. Deliver training to 100+ employees in sales, management, and operations.Vet, interview, hire, and onboard employees to fill key management and staff associate positions, including managers, assistant managers, sales associates, office staff, and warehouse associates for all eleven store locations. Manage the entire staff lifecycle from recruitment to termination.Leverage excellent team-building skills motivating others to meet challenges in a deadline-driven environment; successfully coach, mentor, and travel to all eleven stores within the district to build consumer confidence while interacting with customers.Thorough and detailed in responding to emails, entering daily sales reports, and managing showroom merchandising.

Operational strategist selected to manage all aspects of the day-to-day operation for one store, including achieving sales quotas and profit margins, recruiting new employees, training staff, inventory management, and customer service.Implemented and executed strategies to achieve sales and annual revenue goals successfully and consistently.Leveraged experience and subject matter expertise to oversee two (2) new store grand openings. Held keyholder responsibility for opening and closing the store.Oversaw, led, and directed a high-performance workforce which included ongoing associate training, discipline, encouragement, and coaching. Improved performance at the store level by closely tracking and reviewing productivity and achievements for each sales associate.Managed and maintained a high level of customer satisfaction by managing customer issues timely and efficiently.

Led and directed day-to-day operations in alignment with corporate mission, culture, values, and standards. Held accountability for sales, overall P&L, budget management, inventory management, customer service, office and warehouse management, training and developing the staff, and driving revenue. Recognized for the ability to motivate staff to meet and exceed their performance goals. Inspired goal-reaching performance by conducting empowering sales meetings/training.Provided end-to-end personnel management functions, including hiring and training sales associates, office and backroom personnel.