• Design and Development: Modify and create new designs for self-service terminal client software, ensuring an intuitive and user-friendly interface.• Code Analysis and Maintenance: Analyze existing programs for modification purposes and maintain software code to ensure optimal performance.• Coding: Write and implement clean, scalable code that adheres to best practices and industry standards.• Troubleshooting and Debugging: Identify and resolve code issues to maintain system functionality and reliability.• Testing and Reporting: Complete the test cycle (logic and design) and prepare reports on the effectiveness and defects, providing detailed feedback to the production team.• Deployment: Verify and deploy software systems, ensuring they meet quality and performance standards.• User Feedback: Evaluate user feedback and execute program improvements to enhance the user experience.• Documentation: Document user interfaces and client software manuals, improving data quality to reduce errors and enhance compliance and transparency.• R&D Communication: Communicate with the R&D team to develop research programs that incorporate current developments, improve existing products, and explore potential new products.• Acceptance Testing: Conduct acceptance tests for new versions of client software and new features on server-side software.• Test Plans Development: Develop and execute test plans, test cases, and test scripts to ensure the quality of software updates.• Update Deployment: Publish tested updates to the desired self-service terminals, ensuring they are correctly localized.• Service Monitoring: Monitor service behavior, analyze documented errors and statuses, and manage operations from servers.• Service Management: Add new services and disable stopped services on self-service terminal client software.• Bank Communication: Establish and maintain effective communication channels with banks to support POS devices in both software and hardware.

• R&D Communication: Communicate with the R&D team to develop research programs that incorporate current developments, improve existing products, and explore potential new products.• Acceptance Testing: Conduct acceptance tests for new versions of client software and new features on server-side software.• Test Plans Development: Develop and execute test plans, test cases, and test scripts to ensure the quality of software updates.• Update Deployment: Publish tested updates to the desired self-service terminals, ensuring they are correctly localized.• Service Monitoring: Monitor service behavior, analyze documented errors and statuses, and manage operations from servers.• Service Management: Add new services and disable stopped services on self-service terminal client software.• Bank Communication: Establish and maintain effective communication channels with banks to support POS devices in both software and hardware.• Requirements Documentation: Document new requirements for client and server applications from both business and technical perspectives.• Communication with Service Providers: Maintain communication and follow-up with service providers on open technical issues/incidents until resolution.• Hardware Maintenance: Disassemble devices to identify periodically perishable components and request spare parts from manufacturers as needed.

• Customer Service Training: Train customer service agents to act as the 1st line of support for the project.• Technical Team Training: Train technical team members to provide 2nd and 3rd lines of support, including members of "Smart Services," an outsourcing company providing support for terminals in Egypt.• Team Management: Manage technical support teams responsible for providing 2nd and 3rd lines of support for self-service terminals across Egypt.• Policy and Procedure Design: Design and implement policies and procedures for the technical operations of the project, ensuring they are up-to-date and effective.• Operational Management: Oversee the technical operations of the project, applying the agreed policies and procedures and updating them based on feedback from the field and other departments.• Operations Improvement: Improve operations by solving operational issues, enhancing system stability, implementing fail-safe measures for internet connectivity, and advancing remote monitoring and management capabilities.• Technical Assistance: Provide technical assistance and guidance to team members as needed, ensuring they have the support necessary to succeed.• Policy Implementation: Develop and implement policies and procedures to ensure efficient and effective technical support operations.• Cross-Department Collaboration: Collaborate with other department heads to ensure that technical support aligns with the company's overall strategy and goals.

• System Administration: Manage and maintain the organization’s IT infrastructure, including servers, networks, and systems to ensure optimal performance and availability.• User Support: Provide technical support and assistance to end-users for hardware, software, and network-related issues, ensuring timely resolution and minimal disruption.• Network Management: Configure, manage, and troubleshoot network devices such as routers, switches, and firewalls to ensure secure and efficient network operations.• Security Management: Implement and maintain security measures to protect the organization’s IT systems from threats, including managing firewalls, antivirus software, and data encryption.• Backup and Recovery: Develop and maintain backup and disaster recovery plans to ensure data integrity and availability in case of system failures or data loss.• Software Installation and Updates: Install, update, and manage software applications and operating systems to ensure they are up-to-date and functioning correctly.• System Monitoring: Monitor system performance, identify potential issues, and implement solutions to ensure the stability and reliability of IT systems.• Policy Implementation: Develop and enforce IT policies and procedures to ensure compliance with organizational standards and industry best practices.• Project Management: Lead and participate in IT projects, ensuring they are completed on time, within scope, and according to budget.• System Upgrades: Plan and execute system upgrades and migrations to ensure minimal disruption to business operations.• Performance Optimization: Analyze system performance and implement optimization strategies to improve efficiency and productivity.• Documentation: Maintain detailed documentation of IT processes, configurations, and changes to ensure continuity and knowledge sharing within the team.