1- Plan, organize and priorities workloads in order to ensure efficient use of resources and timely completion of tasks 2- Prepare reports and internal documentation to detect current status and discover improvement needs 3- Be a point of expertise and reference within sales planning and participate in identifying opportunities for cross selling and upselling to enhance sales and profitability 4- Maintain standards review, check and monitor work output to ensure quality requirements 5- Review major deliverables to ensure meeting quality standards and client expectations 6- Handle hard cases and VIP customers and provide efficient recommendations and advices to maintain customer satisfaction 7- Update sales leads and sales forecasts information on the sales application to ensure accuracy of information at all times 8- Manage traffic and queuing system inside shops to ensure customer satisfaction 9- Follow-up with administration/IT on shops maintenance needs/Q-system/PC’s/Printers to ensure proper look and functioning of the store at all times 10- Plan and execute team meetings to agree sales plan implementation and follow-up .

Responsibilities:1. Handle all customer inquiries, solve any problem they have about the deal made2. Maintain the company image in front of our customer.3. Follow up urgent cases with maintenance and call center.4. Deal with the walk-in customer.5. Have an intimate knowledge of the customer needs.6. Identify the needs of customers both internally and externally.7. Supporting the product for the customer in case of any problem happens8-Collect and prepare daily reports regarding new offers achievements, number of cancellations, number of refunds.9 Monitor the shift/team attitude & performance to assure the professional flow of work. 10-Train the newcomers (How to handle customers, Applications, Process …… etc.) 11-Follow up with the agent cases & overall cases. 12-Report the hard cases that can't be solved and need to be escalated

1- Manage a portfolio of accounts to achieve long-term success2- Develop positive relationships with clients3- Act as the point of contact and handle customers’ needs4- Generate new business using existing and potential customer networks5- Resolve conflicts and provide solutions to customers in a timely manner6- Supervise account representatives to ensure sales increase7- Report on the status of accounts and transactions8- Set and track sales account targets, aligned with company objectives9- Monitor sales metrics (e.g. quarterly sales results and annual forecasts)10- Suggest actions to improve sales performance and identify opportunities for growth

1- Deal with current customers and respond to sales inquiries/complaints customer visits efficiently and effectively in line with established policies and procedures to ensure customer satisfaction and increase customer loyalty to WEData .2- Acquire new customers and search for new leads to increase sales and hence revenues 3- Maintain good relationship with customers to ensure business continuity and growth Ensure accurate completion of all sales related administrative details for efficiency .5- Coordinate with billing involved departments to finalize the customer’s payment on the system .

Provide a first class telephone and email service to all external and internal customers while maintaining accurate and detailed system notes

oversee and control daily tasks when on duty.supervise all agents and develop them in order to handle reservation tasks properly.assist Reservation Manager and Assistant Reservation Manager to operate the department.handles all group tours/ conventions from the initial blockage to the rooming lists.records all reservations neatly and accurately on prescribed forms.

Call potential clients to expand their customer baseInterview prospective clients to get data about their financial resources and discuss existing coverageExplain the features of various policiesAnalyze clients’ current insurance policies and suggest additions or changesCustomize insurance programs to suit individual clientsHandle policy renewalsMaintain electronic and paper recordsHelp policyholders settle claims