Ayman El-Sawa Email and Phone Number
Ayman El-Sawa work email
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Ayman El-Sawa personal email
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Over seventeen years of extensive Information Technology experience, combined with strong leadership abilities. Throughout his career, Ayman El-Sawa has been involved in many aspects of Information Technology, Project Management and Customer Service for various organizations. Based on extensive experience in an enterprise environment at major corporations, Ayman El-Sawa started BlueStone Backup which developed Off-Site Backup solutions that fit small/midsize organizations' budget and has the same capabilities of an advanced enterprise backup solution that used to be available only at major enterprise environments.• Proven ability to build, direct, motivate and supervise diverse teams of individuals to achieve maximum productivity. Ability to work and manage multiple problems/projects simultaneously and perform well under pressure.• Resourceful problem solver with proven ability to bring quick resolution to challenging situations.• Proven record of success from research to implementation of a variety of technologies.• Proficient in the rollout, upgrading, and administration of various Microsoft OSs at server and workstation ends.Specialties: Project Management Skills:Data Off-Site Backup, SDLC & PMBOK Methodologies, Technical Management, Product Implementation, Training, Change Management, Client Relationship Management, Team Building/Leadership, Cross-Cultural Communication, Technology Needs Analysis.
Blue Stone Backup
View- Website:
- bluestonebackup.com
- Employees:
- 2
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Founder And PresidentBlue Stone BackupTexas, United States
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Founder & PresidentBlue Stone Backup Feb 2008 - PresentBlueStone Off-Site Backup solution provides clients with the same capabilities of an advanced enterprise backup solution at an affordable rate; we customize a backup solution based on client’s business requirements without overloading the business budget with hardware/software technology that not needed. We specialize in backup technology, so we always test new technology that has the same capabilities as outdated overpriced technology. We are partners to major Technology manufacturers and distributors, which allows us to bring our clients advanced and reliable hardware/software solutions at very competitive costs.Our uniqueness comes from providing our customers with hardware/software off-site backup solutions in which the customer knows exactly where their Off-Site data backup is stored, and that it is stored on a separate hardware that is dedicated only to their data; unlike many on-line backup services and even pricy backup solutions (mostly referred to as “CLOUD Solutions”), where client doesn’t really know where data is saved; it could be stored somewhere in the East coast, West coast, or at any other location worldwide - it could be stored at a small place in a small unregulated country.
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Project ManagerWestern Union Oct 2006 - Feb 2008• Manage the development and implementation of Western Union payment solution through three main interfaces: IVR, Internet and Extranet, for multiple clients across various sectors. Managed accounts that processed over $1.1 Billion worth of payments in 2007.• Gather and document client business requirements through communication with top Executives and technical managers, and translate this into specific technical requirements.• Coordinate software development life cycle by developing project plans, tracking deliverables and facilitating communication among all groups involved in the implementation process, including sales, clients, developers, QA, and technical support.• Create and implement SQL scripts into UAT and production database, and pre-test project functionality before going live.• Presented an overseas business opportunity and liaised with the Minister of Communication’s office overseas and top Executives at Western Union -
It Configuration & Support ManagerUnited Way Jul 2005 - Jul 2006• Lead the Configuration & Support Team in configuring and supporting over 120 national corporate campaigns.• Performed account management tasks including campaign planning, liaising with clients, and transferring business requirements to eWay technical format.• Overcame technical software limitations in order to meet specific client requirements.• Created a process for communication between the Account Management team and the Configuration team to best communicate clients' configuration requirements.• Achieved certification in advanced campaign administration for myself as well as for the rest of the configuration team.• In all campaigns managed and configured, I achieved 95% customer satisfaction and received positive feedback as well as recognition.• During all campaigns I effectively communicated with all parties involved (clients, managers, team members) both verbally and in writing to clarify expectations.• Presented international opportunities to Senior Management.
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Export/Technical ManagerSawa Food (Family Business) Jan 2004 - Jun 2005• Managed all phases of the product export lifecycle for company's products, including concept development, product design, and export campaigns which introduced company's products to the US market.• Built and maintained company’s multiple databases.
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It Project ManagerBank Of America Feb 2001 - Jan 2004* Played a major Planning/Management role in the 9/11 Disaster Recovery Project which involved relocating the main Data Center and more than 1000 employees.* Developed proposal for Desktop/Laptop refresh project, which upgraded 9000 units by release/buy/new lease, then managed the new hardware deployment project for the entire units.* Led cross-functional teams in migrating 200 financial correspondence firms into the FLEET Network infrastructure.* Managed the deployment of new version of MS IE for the entire company in order to work flawlessly with web-based apps.* Designed, tested, and implemented a new process for software rollout projects, including re-engineering the QA Lab to better-handle software rollout projects.* Handled multiple projects simultaneously. Created detailed project plans with well-defined tasks, milestones, test cycles, and specifications.* Facilitated meetings with varies IT and business departments to assess progress and resolve problems. -
Clearnet Help Desk Team LeaderBear Stearns Oct 1999 - Feb 2001* Was responsible for the overall management and coordination of numerous IT special projects.* Interfaced with all levels of management and technical staff to coordinate project operations. Oversaw technical teams to ensure that project objectives were achieved in accordance with established schedules.* Coordinated and executed technical support and customer service functions to support various web applications.* Performed daily testing for all Clearnet applications including process troubleshooting and coordination.* Coordinated and managed the CCF (Change Control Form) work.* Provided training and assistance to help desk personnel to reduce backlog and optimize productivity.* Assumed a leadership role during busy situations such as major outages and CCF problem situations. Was recognized by upper management for involvement in several CCF and major outages processes.* Oversaw all help desk operations in the absence of manager. Represented department in CCF meetings.
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Business OwnerInformation Plus Oct 1997 - Oct 1999* Responsible for the overall management and coordination of business operations for an Internet information broker.* Developed and implemented the business marketing plan including telemarketing, direct mail, and advertisements.* Designed the company's web site and E-Commerce operations using various graphics and web application tools.* Updated database of more than 4,000 records with new information and new records using FTP connection.
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Project Coordinator/Help Desk Partner SupportAt&T Dec 1997 - Dec 1998* Managed a SWAT installation team of nine technical LAN team members throughout New Jersey that installed various software applications (Crystal Reports, Holos, Internet browsers) in more than 600 desktops in several corporate locations.* Set up permissions, resolved connectivity issues for all users encompassing 50+ LAN teams and 44 Trusted Domains.* Interfaced with Site Administrators to implement software applications, and provided training for them.* Planned and conducted training classes in all phases of software installation and troubleshooting.* Interacted with local LAN teams in providing WINS support.* Provided comprehensive help desk support to more than 1,300 users in various software applications.* Created and distributed various technical documentations. -
Help Desk AnalystAmerican International Group (Aig) Feb 1997 - Nov 1997* Coordinated and executed technical support and customer service functions on a help desk that supported 12,000 domestic AIG employees and 110 AIG systems. Successfully resolved 1,200 calls and 5,700 new problems per month.* Provided technical assistance via telephone to users with a broad range of software and hardware problems.* Contributed to the increase in operational efficiency through the consistent attainment of departmental goals.* Assigned as an NT Specialist to monitor and maintain the conversion of the NT operating system for more than 15,000 users, analyzed project problems to develop effective conversion strategy.* Worked closely with local LAN Administrator to resolve NT problems, and assisted analysts with NT tickets.* Provided training to the NT Training Group on the use of help desk reporting software (Magic Solutions and Lotus Notes).* Participated in the design of the NT daily report, trained help desk analysis on the use of NT.
Ayman El-Sawa Skills
Ayman El-Sawa Education Details
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Project Management Professional (Pmp), -
Fleet National BankTechnical Project Management Ii -
Bear StearnsUpdating Support Skills From Windows Nt 4.0 To Windows 2000
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Teksolv Computer Technical SchoolClient/Server Technology (Mcse + Vb)
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Accounting
Frequently Asked Questions about Ayman El-Sawa
What company does Ayman El-Sawa work for?
Ayman El-Sawa works for Blue Stone Backup
What is Ayman El-Sawa's role at the current company?
Ayman El-Sawa's current role is Founder and President.
What is Ayman El-Sawa's email address?
Ayman El-Sawa's email address is ae****@****ail.com
What schools did Ayman El-Sawa attend?
Ayman El-Sawa attended Rutgers University - Camden, Fleet National Bank, Bear Stearns, Teksolv Computer Technical School, Ain Shams University.
What are some of Ayman El-Sawa's interests?
Ayman El-Sawa has interest in Civil Rights And Social Action, Environment, Politics, Human Rights.
What skills is Ayman El-Sawa known for?
Ayman El-Sawa has skills like Backup, Off Site Backup Expert, Project Management, Offsite Backup, Crm, Change Management, Cross Functional Team Leadership, It Management, Sdlc, Disaster Recovery, Data Center, Strategic Planning.
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