Web Server Management:Administered and maintained web servers on both Windows and Linux platforms, ensuring optimal performance and reliability.Implemented server configurations, updates, and patches to enhance functionality and security.Web Server Security:Developed and enforced security protocols to safeguard web servers from vulnerabilities and attacks.Conducted regular security audits, vulnerability assessments, and penetration testing to ensure robust… Show more Web Server Management:Administered and maintained web servers on both Windows and Linux platforms, ensuring optimal performance and reliability.Implemented server configurations, updates, and patches to enhance functionality and security.Web Server Security:Developed and enforced security protocols to safeguard web servers from vulnerabilities and attacks.Conducted regular security audits, vulnerability assessments, and penetration testing to ensure robust protection.Performance Optimization:Engineered performance enhancements for high-traffic websites, including load balancing, caching strategies, and server tuning.Monitored website performance metrics and applied optimizations to improve speed and reliability.Database Management:Managed MySQL and SQL Server databases, including installation, configuration, and administration.Ensured database security through regular updates, access controls, and encryption.Tuned database performance by optimizing queries, indexing strategies, and resource allocation.Incident Management:Led incident response efforts, including troubleshooting, resolution, and post-incident analysis.Coordinated with cross-functional teams to address and mitigate service disruptions.Capacity Planning and Scalability:Designed and managed backup strategies and disaster recovery plans to ensure data integrity and availability.Conducted regular testing of backup and recovery procedures to verify effectiveness.Vendor and Budget Management:Managed relationships with hosting vendors and service providers, ensuring cost-effective solutions and compliance with service level agreements (SLAs).Developed and monitored budgets for hosting services, ensuring alignment with organizational financial goals.Team Leadership:Supervised and mentored a team of IT professionals, providing guidance and support in day-to-day operations and career development. Show less

1. Manage web hosting servers (windows, Linux)2. Manage all related webhosting service (FTP, DNS, Mail)3. Create , maintain , Configure websites using (IIS6, IIS7,IIS8, Plesk Panel, CPanel-WHM)4. All Help desk Tasks5. Manage networks

Teach the following application:1. Microsoft office 20072. Microsoft Office 2007 with VBA Code3. Windows vista4. Microsoft Expression web5. Microsoft Movie Maker

Supporting customer in installing ADSL and troubleshooting for any problem in (Dynamic and Static) and that allow me to deal with different brands of ADSL routers & modems and I deal with all carrier like (TE-Data, Noor,link,NOL,Egynet)

1. Answering the customer inquiries(project :Raya Telecom)2. Handling customer complaints & problems to satisfaction of the customer3. Alerting the Supervisor of issues or concerns that require escalation for complete resolution4. Following customer up to solving his problem.5. Suggesting improvements to call center process using Carnet’s Quality Management System guidelines