Ayman Alajati Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

New York City Metropolitan Area

New York City Metropolitan Area

• Helped Dorson in scaling up their impact through redesigning their website and achieving their business and fundraising goals• Made design decisions based on identifying user needs deriving from extensive quantitative research• Created a new logo, design components, and style guide

New York City Metropolitan Area

• Designed their responsive website following the design thinking process• Performed 7 user interviews and 2 contextual ones with stakeholders • Synthesized research data into affinity map, user persona and journey map• Conducted 7 design studios producing a MoSCoW map & low-fi sketches • Designed mid-fidelity wireframes & tested 5 users with a high success rate• Led creating the hi-fidelity prototype & did usability testing with 5 users• Created a style guide with specs and presented to stakeholders remotely • Validated stakeholders’ assumptions & helped refocus their business goalsSkills & Tools used: Design Thinking, UX/ UI Design, UX Research, Sketching, Wire-framing, Prototyping, Data Synthesis, User Interviews, Usability Testing, Affinity Mapping, Persona Creation, Journey Mapping, Empathy Map, Card Sorting, Storyboarding, User Flows, Heuristics Analysis, Information Architecture, Feature Prioritization, Rapid Prototyping, Adobe Photoshop, Adobe Illustrator, Sketch, Figma, Zeplin

New York City Metropolitan Area

• Designed responsive, user-centric products for Web and iOS • Conducted comprehensive UX research and design process for 5 projects• Managed user research on multiple products and experiences • Collected and analyzed user behavior data through a variety of channels such as user testing, interviews, contextual observation, surveys, A/B testing and log analysis • Worked cross-functionally with engineering to incorporate user-centered research at all stages of the product cycle • Studied and analyzed the user experience on multiples sites through a wide variety of qualitative methods• Effectively communicated results and presented project deliverablesSkills & Tools used: Design Thinking, UX/ UI Design, UX Research, Sketching, Wire-framing, Prototyping, Data Synthesis, User Interviews, Usability Testing, Affinity Mapping, Persona Creation, Journey Mapping, Empathy Map, Card Sorting, Storyboarding, User Flows, Heuristics Analysis, Information Architecture, MoSCoW Map, Feature Prioritization, Rapid Prototyping, Adobe Photoshop, Adobe Illustrator, Adobe XD, inVision, Sketch, Figma, InDesign, Keynote, Zeplin

Greater Chicago Area

• Produced 3D data annotations of over 10,000 objects to train road modeling algorithms and enhance self-driving cars technology • Worked closely with developers to add 5+ features to internal data annotation software that improved UX and speed by 25%• Promoted after 5 months to collaborate with software engineers to create 560+ vector diagrams & frame-by-frame animations to explain technical automated driving concepts to non-technical stakeholders • Generated point cloud video demonstrations for external clients using ParaView• Developed departmental onboarding program for new hires• Designed advanced PowerPoint presentations using animations and transformations

Greater Chicago Area

• Led concierge team of 3 people providing nonclinical services for international patients including lodging, transportation, interpretation, ​and banking• Added 10 transportation & lodging vendors with annual savings of $60,000• Developed new staff travel procedures to increase efficiency • Project managed guest housing initiative leading to increase customer satisfaction by 10%• Collaborated with developers on internal CRM & applied it for 20+ users

Istanbul, Turkey

• Worked closely with product owners on testing and releasing new features used by internal & external stakeholders• Measured operational KPIs of 15 agents and held 1-on-1 training sessions with them resulting in 10% overall increased efficiency• Managed all retention activities for customers and restaurants in coordination with sales and marketing teams• Prepared and conducted professional training for 12 operations associates on general operational matters as well as customized company software

Istanbul, Turkey

• Coordinated 500+ orders daily using internal software and solved customer problems over phone-calls, live-chats & email• Managed 5 agents during the project of translating 1500+ menus from English to Arabic in 25 days & got promoted as a result of the successful launch

Certificate Of Completion, Ux Design

I had an in-depth 10 week User Experience program where I got hands-on experience applying essential tactics like wire-framing.

Bachelor'S Degree, English Language And Literature