Ayman Alajati Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

New York City Metropolitan Area

New York City Metropolitan Area

• Helped Dorson in scaling up their impact through redesigning their website and achieving their business and fundraising goals
• Made design decisions based on identifying user needs deriving from extensive quantitative research
• Created a new logo, design components, and style guide

New York City Metropolitan Area

• Designed their responsive website following the design thinking process
• Performed 7 user interviews and 2 contextual ones with stakeholders
• Synthesized research data into affinity map, user persona and journey map
• Conducted 7 design studios producing a MoSCoW map & low-fi sketches
• Designed mid-fidelity wireframes & tested 5 users with a high success rate
• Led creating the hi-fidelity prototype & did usability testing with 5 users

New York City Metropolitan Area

• Designed responsive, user-centric products for Web and iOS
• Conducted comprehensive UX research and design process for 5 projects
• Managed user research on multiple products and experiences
• Collected and analyzed user behavior data through a variety of channels such as user testing, interviews, contextual observation, surveys, A/B testing and log analysis
• Worked cross-functionally with engineering to incorporate user-centered research at all stages of the product cycle
• Studied and analyzed the user experience on multiples sites through a wide variety of qualitative methods

Greater Chicago Area

• Produced 3D data annotations of over 10,000 objects to train road modeling algorithms and enhance self-driving cars technology
• Worked closely with developers to add 5+ features to internal data annotation software that improved UX and speed by 25%
• Promoted after 5 months to collaborate with software engineers to create 560+ vector diagrams & frame-by-frame animations to explain technical automated driving concepts to non-technical stakeholders
• Generated point cloud video demonstrations for external clients using ParaView
• Developed departmental onboarding program for new hires
• Designed advanced PowerPoint presentations using animations and transformations

Greater Chicago Area

• Led concierge team of 3 people providing nonclinical services for international patients including lodging, transportation, interpretation, ​and banking
• Added 10 transportation & lodging vendors with annual savings of $60,000
• Developed new staff travel procedures to increase efficiency
• Project managed guest housing initiative leading to increase customer satisfaction by 10%
• Collaborated with developers on internal CRM & applied it for 20+ users

Istanbul, Turkey

• Worked closely with product owners on testing and releasing new features used by internal & external stakeholders
• Measured operational KPIs of 15 agents and held 1-on-1 training sessions with them resulting in 10% overall increased efficiency
• Managed all retention activities for customers and restaurants in coordination with sales and marketing teams
• Prepared and conducted professional training for 12 operations associates on general operational matters as well as customized company software

Istanbul, Turkey

• Coordinated 500+ orders daily using internal software and solved customer problems over phone-calls, live-chats & email
• Managed 5 agents during the project of translating 1500+ menus from English to Arabic in 25 days & got promoted as a result of the successful launch

Certificate Of Completion, Ux Design

I had an in-depth 10 week User Experience program where I got hands-on experience applying essential tactics like wire-framing.

Bachelor'S Degree, English Language And Literature