Results-driven SOC Analyst with a solid foundation in cybersecurity and hands-on experience in Security Operations Centers. Proficient in utilizing SIEM tools for real-time monitoring, log analysis, and incident response. Adept at identifying and mitigating security threats, ensuring the integrity of organizational assets. Skilled in endpoint security, vulnerability management, and integrating threat intelligence feeds. Recognized for executing effective incident response procedures, documenting incidents, and enhancing overall security postures.

- Provide technical support for customers experiencing issues with ADSL, VDSL, and FTTH lines.- Troubleshoot data and voice down cases, instability issues, slowness, Wi-Fi, and device-related problems (PCs, smart TVs, mobile phones, and laptops)- Use problem-solving skills and technical expertise to diagnose and resolve issues.- Communicate clearly and effectively with customers to guide them through the troubleshooting process.- Provide ongoing support until the issue is fully resolved.- Ensure exceptional customer support to maintain the company's reputation.

The Egypt SOC Hiring Program, powered by Cybertalents, trains professionals for careers in Security Operations Centers (SOCs). Participants gain expertise in:-Security Tools: Use SIEM systems like Splunk and Wazuh, as well as other tools for event management, intrusion detection, endpoint protection, vulnerability scanning, and threat intelligence.-Incident Detection and Response: Analyzing logs, network traffic, and alerts to detect and respond to security incidents effectively.-Log Analysis and Forensics: Identifying malicious activity, conducting forensic investigations, and collecting evidence for incident analysis.-Vulnerability Management: Assessing and prioritizing vulnerabilities in systems and applications, coordinating remediation efforts.-Threat Intelligence: Leveraging sources to proactively identify emerging threats, track threat actors, and enhance detection and response capabilities.-OSINT: Gathering and analyzing publicly available information to uncover potential threats and attacker tactics.-Network Security: Implementing secure network design, segmentation, and remote access technologies.-Incident Handling and Reporting: Following procedures, documenting incidents, and providing accurate reporting to stakeholders.-Digital Forensics: Conducting investigations, recovering data, analyzing system artifacts, and examining digital evidence.The program also emphasizes soft skills like communication, teamwork, and problem-solving. Participants receive mentorship from experienced professionals. By addressing the demand for skilled SOC professionals, the program contributes to enhancing Egypt's cybersecurity landscape and defending against evolving threats.

-CCNA-CyberOps-Network attacks and mitigations-CEH

- Resolved diverse range of technical issues across multiple systemsand applications for customers and end-users across various timezones.- Offered troubleshooting of connectivity issues across networks suchas Wi-Fi, cellular data- Collaborated with supervisors to escalate and address customerinquiries or technical issues.Submitted service tickets for equipment maintenance requests.- Resolved concerns with products or services to help with retentionand drive sales.- Educated customers on current promotions, upgrades or newofferings available under current plan.- Achieved high satisfaction rating through proactive one-callresolutions of customer issues

- Resolved concerns with products or services to help with retentionand drive sales.- Assisted call-in customers with questions and orders.- Communicated with clients regarding account services, statements,and balances.- Helped large volume of customers every day with positive attitudeand focus on customer satisfaction.- Met customer call guidelines for service levels, handle time andproductivity.