Ayman Mahrous Email & Phone Number

Cairo, Egypt

Riyadh, Saudi Arabia

* Oversee the onboarding journey for each new client, starting from the technical assessment stage.* Serve as a customer advocate and intermediary to establish yourself as a Trusted Advisor; gain thorough expertise in the product.* Resolve user inquiries by utilizing an in-depth knowledge of the product and understanding customer needs.* Collaborate with the sales team to drive and manage contract renewals.* Create success strategies for customers facing challenges.* Offer valuable feedback to the product team to enhance our platform.* Ensure customer satisfaction and introduce new, relevant features as they align with the customer experience.* Train champions and their teams on the benefits of our product and proactively identify potential use cases before they escalate into issues.* Foster connections with senior decision-makers.* Build trust and credibility at various levels within existing accounts, both after purchase and throughout the sales process.* Guide new clients through a structured onboarding process to help them make informed decisions about their needs and objectives.

Al Jizah, Egypt

* Improve the comprehension and capabilities of school administrators and educators in designing and implementing online courses that align with digital learning systems and effectively use small screens in mobile learning environments.* Provide participants with the expertise needed to develop digital educational materials.* Prepare instructors to create engaging electronic units and lessons that enhance student involvement and competencies.* Support teachers in producing interactive videos for their teaching channels.* Guide teachers on how to assess their student interactions constructively.* Help participants convert conventional books into interactive e-books.* Educate teachers on how to create online surveys and engaging activities.* Train instructors in utilizing artificial intelligence tools within the educational landscape.

Cairo, Egypt

Overseeing end-to-end project planning, execution, and completion, ensuring alignment with deadlines and budget parameters. My role emphasizes resource coordination, team management, and proactive stakeholder engagement to consistently meet high standards of quality and efficiency. Key responsibilities include:* Resource Coordination & Task Assignment: Identifying essential resources, assigning tasks strategically, and managing project activities to optimize time and resources.* Stakeholder Engagement: Acting as a primary liaison for clients, team members, and stakeholders, maintaining transparent communication and clear expectations throughout each project phase.* Training & Development: Developing and delivering targeted training sessions for team members and clients, enhancing their familiarity with project tools, methodologies, and processes. Providing continuous support and mentorship to strengthen project-related competencies.* Progress Tracking & Reporting: Monitoring key project milestones, analyzing performance metrics, and producing comprehensive status reports for stakeholders and senior leadership.* Continuous Improvement: Conducting post-project evaluations to identify improvement areas and applying insights to drive efficiency in future projects.

Riyadh, Saudi Arabia

• Deliver end-to-end technical implementation solutions, focusing on defined project delivery.• Facilitate successful technical onboarding of new clients to ensure client success and promote user retention.• Follow up and track client implementation if needed with direct communication with the client management in some cases.• Analyzing the business need in the form of the adoption action plan of implementing and utilizing the products. • Ensure all customer queries are replied to efficiently and timely to guarantee customer satisfaction.• Create training plans and usage reports for the customers while providing mentoring and technical support to the rest of the team. • Communicate with users online and offline to ensure we build the best product to meet their needs.• Led the development of Microsoft education solutions workshops and materials.• Predict resources needed to reach objectives and manage resources in an effective and efficient manner.• Introduce online webinars for using learning strategies in the education field to develop user engagement.• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.• Preparing presentations, documentation, demos, technical requirements, and reports.• Strong familiarity with project management software tools, methodologies, and best practices.• Proven ability to complete projects according to outlined scope and timeline.• Empathize with every aspect of the customer experience, putting customers' needs first.• Lead development of Microsoft education solutions workshop and materials to KSA MOE.

Dubai, United Arab Emirates

• Interview and hire new trainers for SLP Program from Egypt and Jordan. • Worked as a Zone Manager for Al-Sharjah and Raas al-Khaimah Zones in an SLP project in UAE.• Provide coaching & follow-up to new team members.• LMS adoption, mentorship, and implementation plan for UAE MOE schools.• Manage and identify project team members, and define roles & responsibilities.• Follow up and track project execution.• Conduct Pilot and POC Training in Bahrain MOE.• Prepare and customize new Materials for the trainers in SLP Program. • Prepare educational material such as module summaries, videos, etc.• TOT: Train and drill new trainers on a variety of new programs.• Train Ministry of the interior staff in courses A+ and N+ in KSA.

Dubai, United Arab Emirates

Project learning management system with supreme Education council in Qatar and Smart Learning program with ministry of education in UAE

Cairo

Et3alem.com is an innovative Arabic Online training website that is the first to provide courses covering a wide range of fields and categories with the high...

Dokki - Giza

• Networking Implementation, installation and troubleshooting.• Working as MCSA 2012 Instructor, Network+, IC3 and Office instructor.• Technical Support• Preparing Material

IT Trainer

Cairo, Egypt

Computer Instructor & Technical Support | 12,000+ Hours of Experience2006 - 2010Westwood Marketing - Basic Business Skills Acquisition Program (BBSA), Sponsored by Future Generation Foundation (FGF) جمعية جيل المستقبل* Trained over 3,000 university graduates, equipping them with essential skills to succeed in the workforce.* Delivered in-depth training on Windows 98, XP, 7, and Microsoft Office (2000, XP, 2003, 2007), including Word, Excel, PowerPoint, Access, Outlook, Internet Explorer, and MS Project (2000, 2003).* Developed and structured lesson plans to support learners in achieving proficiency in essential computer and technical skills.* Provided hands-on training and guided trainees on various tasks, monitoring individual progress and assessing skill acquisition through detailed evaluations.* Oversaw and supported graduation projects, ensuring trainees met project requirements.Offered technical support for hardware maintenance and software troubleshooting across company systems.* Conducted training sessions for new recruits, enhancing their presentation and communication skills for effective student engagement.