Ayman Petkar Email & Phone Number

Dubai, United Arab Emirates

Monitors and analyses all delayed flights and provides recommendations to facilitate the process of connecting passengers and ensures action plans are executed to the airport.Communicates with the Reservation team to ensure that all misconnected passengers are rebooked appropriately based on the decisions taken.Coordinates with the airport team (Hub and outstations) to determine the most appropriate action and provides final recommendation superior for action.Provides all communication with handling agents, other airlines (OAL)for any passengers and baggage not through checked-in from the origin station.Follows up on any action plan decided with relevant stakeholders for any passengers and baggage not through checked-in from the origin station. Liaises with NCC and airport team for any aircraft changes to ensure all passengers and baggage are efficiently handled.Monitors CCTV for the critical flights and escalates any potential delay to the relevant stakeholders (GHA, FZ ramp team, Fuellers, etc).

United Arab Emirates

*Monitors the activities of the contracted agents at economy departures (check in / gate) /arrivals area /transfer desks on a rotation basis ensuring that flydubai standards are maintained.*Provides support for all departing passengers during the check in process by assisting with completing all departure formalities (data entry, baggage, check-in etc.) where required.*Assist the flow of operations by directing passengers during departures and when they arrive (whether to arrivals or transfer desks) etc.*Escalates any raised issues to superiors ensuring smooth resolutions and customer satisfaction.*Monitors flight closing time to ensure optimum ‘On Time Performance’ (OTP) of flydubai operations.*Searches and ensures that any passengers who are missing at the departure gates are located ahead of flight closure.*Assists providing passengers with accommodation/meal vouchers during disruption, missed connections or long connections as required.*Liaises with all stakeholders (immigration, police etc.) to resolve any customer issues ensuring the highest level of customer services.

United Arab Emirates