•Program Manager for Cloud and Infrastructure Transformation Consulting engagements, responsible for the entire lifecycle of the program, from initiation to closure and managing global teams and partners for a successful delivery•Responsible for overseeing the full life cycle and total work efforts of highly complex, high risk projects from requirements gathering, architectural design through customer service turnover•Strong analytical, troubleshooting, and problem-solving skills as well as outstanding leadership and interpersonal skills result in effective working relationships, peak staff performance, and delivery of solutions that address key stakeholder goals in a timely fashion•Supporting go to market activities through project / program scoping and effort validation and ensuring all customer expectations are captured and addressed.•Excellent communicator/facilitator between technical and business units, translating complex data into easily understood terms

• Singlehandedly supervised and lead a team of IT professionals to surpass clients' demands while handling multiple program-based, high-visibility projects.• Implemented critical path and chain, and agile methodologies to ensure timely completion of first- pass schedule projections.• Developed complex project plans, recognize and understand problems then bring them to resolution, interact with customers and partners• Served as a liaison between project management, clients and line management to clarify requirements and SOW• Employed a keen eye for detail in examining project budgets and reviewing teams invoicing and official reports, while facilitating weekly staff and clients' review meetings• Drove efforts in reviewing project financials, recognizing early risk, and formulating strategic plans to minimize the impact on future contingencies• Conducted high-level administrative analysis of ongoing projects; as well as budget and revenue forecasting with cost accounting to present to senior managers• Spearheaded the project management team and determined the needed tools and processes to increase customer satisfaction

• Responsible for attaining revenue creating and driving opportunities through selling Microsoft Data Application Platform products (SQL Server and Business Intelligence Solutions) in Jordan and Pakistan • Develop a healthy pipeline of qualified solutions opportunities while contributing to the creation of opportunity generation plans• Monitor and qualify prospects, develop and present solutions proposals to clients• Enhance partner ecosystem by enabling partners in sales and technical capabilities for better engagement with customers• Participate as key note speaker in sales events across different industries

• Creating and responsible for Hyperion Backup solution for Hyperion Shared Services, Essbase, Planning and HFM • Day to day Business Support functions (Accounting and Budgeting) and workflow• Monthly tasks supporting the Business, from opening and closing months on HFM and HPM• Involved in project management for phase two of Hyperion implementation (New Chart of Accounts, Entities and Dashboards)• Managing projects intervening Application development and Infrastructure.• Managing consultants and vendors for existing and new projects.• Creating a testing architecture for Hyperion (HSS, HFM, Planning and Reporting)

• Provided Hyperion Planning support in the Global Customer Support team.• Managing and ensuring timely resolution of Service Requests raised by customers, partners and consultants on Hyperion products related issues • To manage customer expectations throughout the Service Request lifecycle in accordance with global standards• To maintain an up-to-date and in-depth knowledge of new releases for the assigned product and any related modules. • Received trainings in Hyperion Planning, Essbase and Shared Services. • Provided trainings on Hyperion Planning to newly hired employees as well as shadowing and mentoring• Hands-on installing and testing customers issues for different Hyperion products• Awarded Outstanding Contributor Award, for EMEA Hyperion teams for Q1 and Q4 FY09• In charge of most of the Administration work for Hyperion Team Egypt• An Active member in the EWG (Environment Work Group), created posters and presentations used in all Oracle Egypt offices