Ayman Slim Email & Phone Number

Virginia, United States

Beltway Region

Fredericksburg, Virginia

Lead a Team of 46 Direct reports in 14 Locations across 3 states MD, VA, & WV Manage all controllable costs to keep operations profitableRecruiting, training, supervising and appraising staffMaintaining statistical and financial recordsDealing with customer queries and complaintsMaximizing profitability and setting/meeting sales targets, including motivating staff Developing store strategies to raise customers’ pool, expand store traffic and optimize profitabilityMeeting sales goals by training, motivating, mentoring and providing feedback to store staffEnsuring high levels of customers satisfaction through excellent serviceProvide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity Conduct personnel performance reviews to assess training needs and build career paths

East Coast, Usa

Collaborated regularly with Military Channel Partners to grow customer base and sales through assigned outlet. Created sales and marketing strategies to drive sales and profitability. Assessed performance of Sales Force, tailoring plans to improve productivity and meet sales targets. Expanded customer base by enhancing team product knowledge and skills with tailored sales strategies and targeted training programs. Effectively engaged with account management team to drive overall profitability and results to meet and exceed targets. Met and exceeded the overall sales and profitability goals for all stores in assigned region. Led store-related and employee-related operations, including employee coaching, process training, policy compliance, hiring, termination, and disciplinary action. Optimized employee and customer interactions by providing constructive feedback.Developed onboarding processes Help lower retention ratio and improve the overall onboarding experience.

West Coast, Usa

Directed operations and led employee development through the guidance and mentoring of 14 District managers and oversight of over 340 associates. Oversaw and led management staff to meet P&L and budget requirements, achieve legal/brand standards through improved food handling & safety, guest service, sanitation, facility management and employee training programs.Identified and corrected operations shortfalls to improve guest experience and earn company top award of 96% "highly satisfied" customer rating within region.Led recruitment initiative resulting in overtime reduction, streamlining on-boarding process and improving unit staffing levels. Established several successful vendor relationships resulting in cost reductions. Added $20M in additional revenue and increasing traffic 12% by launching sales initiatives focused on staff performance and customer experience metrics.

West Coast, Usa

Phoenix, Arizona Area

Beirut Central District, Beirut Governorate, Lebanon

Hired to oversea a struggling distribution program with low operating standards into one with high standards for build commitments, operations, and retail investors qualifications in The Middle East region.Managed a $73M budget. Led a team of 3 senior managers and 126 support staff engaged in new retailer acquisitions, contract negotiations and grand store opening.Contracted with 21 new retail partners to build out 34 stores driving $28.5M in annual revenue.Increased region's branded presence by a net of 146% year over year.Implemented new retailing/merchandising standards and build commitment levels for retail partners.

Austin, Texas Area

Managed TOP Performing location to meet and exceed sales KPI's by forecasting, strategic planning, and employee training, operational excellence with inventory management and control, while developing employees and hiring talented individuals to meet and exceed performance metrics. Seamlessly integrate key initiatives set by executive leadership team and quickly implement sales culture and process. Increase productivity in multiple locations, by efficiently implementing process to maximize clients visiting sales locations and creating new clients through calls. Resulted in region leading sales conversation results. Achieved #1 in overall customer retention in Southwest for 2009. Cultivated steady stream of new business clients and expanding existing business clientele.Launched the first Playground Location and Exceeded Sales Goals by 69% and 48% YOY.Earned T-Mobile Peak Achievement (TOP 5%).

San Antonio, Texas Area

Took over under-performing sales region for a T-Mobile USA TPR company with 300+ employees. Managed $125M budget. Defined region-level strategic and tactical plans for growth. Contributed over $130M in overall revenues.Produced 48% year over year same store sales growth by raising team standards for relationship management training and merchandising in national retail channel.Achieved highest Annual Performance to Goal at 148%.Grew the region from 8 locations to 32 locations in 2 years.Earned Service Excellence of the Year Award, 2005/2006/2007

Dearborn, Michigan

Managed 4 TPR Locations

Michigan

Dearborn, Michigan

Media Department

Diploma, English Literature

Activities and Societies: EnglishEnglish

It Diploma, Computer Hardware Engineer

Software programing

Undergraduate Studies, Business Administration And Management, General

Mathematique, Math Sup/Spe,

Activities and Societies: High SchoolHigh School