Aymber Young Email & Phone Number

Las Vegas, Nv, Us

Greater New York City, Ny, Us

•Organize and lead meetings between multiple pharmaceutical brands and stakeholders, enhancing efficiency by 32%.•Conduct engaging virtual sessions on creative strategy with social media representatives, promoting discussions and sharing best practices.• Manage the setup of social media profiles and ensure secure account administration.• Collaborate with social media platform representatives to resolve escalated publishing,content management, and access issues promptly.• Create and update guidance documentation for brands, ensuring compliance andconsistency across social media profiles.

San Diego, , California, Us

• Championed and facilitated weekly social media meetings, orchestrating in-depth discussions on emerging trends, addressing issues, and proactively identifying concerns associated with public posts• Collaborated closely with the compliance team to actively ensure the clear and consistent representation of the brand voice in all public communications• Augmented efficient management by promptly responding to private messages and comments on public posts across Twitter, Facebook, and Instagram, meeting or exceeding specified SLA times with a focus on improving response times and customer engagement metrics• Spearheaded the implementation of a comprehensive email customer service survey, cultivating positive feedback from 600 customers and enhancing the Better Business Bureau profile score by 35 percent

• Crafted and curated engaging and visually appealing social media content specifically for Facebook, employing creative tools such as Canva and Adobe Creative Cloud.• Designed and developed promotional materials, including brochures, business cards, and marketing emails for use in various promotional activities and business conferences resulting in a significant boost in client acquisition of 30 new clients• Formulated and executed a strategic content plan, laying the foundation for a strong and dynamic social media presence for a newly established business resulting in significant online traction• Proactively conducted social media listening through targeted keyword searches on Google and Reddit, extracting valuable insights into market trends and sentiments to inform strategic decision-making

• Delivered comprehensive customer support by answering calls, engaging in chat conversations, and responding to emails about website navigation, troubleshooted issues on both mobile app and desktop, all while maintaining a customer satisfaction rate consistently exceeding 90%• Streamlined the onboarding process for six new team members, providing hands-on guidance on the intricacies of daily job functions and organized training documents ensuring a structured and effective learning experience • Partnered with the Field Team, Collections Team, and Business Team to resolve customer concerns and ensure a seamless escalation process, with the ultimate goal of achieving one-call resolution • Led the implementation of the Sprinklr Care Cloud into our team processes for social media moderation and conducted comprehensive training sessions to ensure the team's effective utilization of the system

• Maintained an average customer satisfaction rating of 95% during peak times through active listening, empathy, and efficient problem-solving skills.• Processed an average of 50 customer inquiries per hour while maintaining accuracy and attention to detail, resulting in a decrease of response time by 30%.• Proactively identified areas for improvement within the Customer Service team, resulting in a 20% reduction in average handling time and an overall improvement of customer satisfaction by 25%.

Master'S Degree, Executive Leadership

Bachelor'S Degree, Honors Diploma, Human Development And Family Studies