Global Operations Center - Major Incident Manager
Current
Sep 2023 - Present
AeroLeads people directory · profile
Aymen Ayed Email & Phone Number
ITIL, Prince 2, Service delivery, Operations management, Incident management
at
MSD Czech Republic
1 work email found
@seznam.cz
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
ITIL, Prince 2, Service delivery, Operations management, Incident management
Location
Prague, Czechia, Czech Republic
Company size
Who is Aymen Ayed? Overview
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Quick answer
Aymen Ayed is listed as ITIL, Prince 2, Service delivery, Operations management, Incident management at MSD Czech Republic, a company with 243 employees, based in Prague, Czechia, Czech Republic. AeroLeads shows a work email signal at seznam.cz and a matched LinkedIn profile for Aymen Ayed.
Aymen Ayed previously worked as Global Operations Center - Major Incident Manager at Msd Czech Republic and Service delivery & operations Specialist at Ntt Ltd.. Aymen Ayed holds Technicien Superieur Cao, Cao/Dao, Technicien Supérieur En Conception Et Dessain Par Ordinateur from Isbas.
Company email context
Email format at MSD Czech Republic
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{first_initial}{last}@seznam.cz
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AeroLeads found 1 current-domain work email signal for Aymen Ayed. Compare company email patterns before reaching out.
Profile bio
About Aymen Ayed
Experienced and specialist in IT Service delivery, Team leadership, and Operations Management with a demonstrated history of working in the information technology and ICT .Good knowledge of IT providers, and good usage of languages.Skilled in Service-Level Agreements (SLA), Contact Centers, and team leadership. Strong customer orientation and information technology professional with an ITIL Certification, Management certification and a Technician superior level.
Listed skills include Team Leadership, Service Desk, Service Delivery, Sla, and 39 others.
Current workplace
Aymen Ayed's current company
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Msd Czech Republic
6 roles
Aymen Ayed work experience
A career timeline built from the work history available for this profile.
Service Delivery & Operations Specialist
24/7/365 Services & Network support to 11K clients across the globe, we support mainly Europe but not excluding ASPAC and NA with Network (NI, CC, SEC, GIS...) professionals, 7 spoken languages, virtual teams and more than 180 colleagues in the GDC of Prague.- Play a role of supervisor/on duty manager during BH/OBH and ensure that IT services are delivered.
Mar 2019 - Aug 2023
Service Delivery Specialist - Johnson & Johnson Emea J&J It Professional Services
-Professional Services Support Center in Prague, EMEA region for J&J, We provide services to the whole world, in cooperation with other departments of the IT Application Service organisation (mainly BUIT and AS)The services are ranged from digital services to BI to support and stuff augmentation – around 3000 requests processed per year.-Managing demand.
Mar 2016 - Dec 2018
It Senior Service Delivery Specialist (Junior Manager)
Network Management for DHL Project - Provisioning Management - Senior Service Delivery Specialist Working within a multi-national team.My responsibility focused on solving critical issues, special requests and requirements with focus on BAU WAN for ETO project (DHL project).-Managing client expectation and provide day-to-day support to DHL as a Senior.
Sep 2014 - Mar 2016
It Service Desk Team Leader
-Lead and manage an ICT (Telco products) service desk with over 12 multinational members from different cultures.-Delegated tasks on a daily basis, ensured monitoring agreed SLAs and KPIs of the team, and provided an analysis of their performance.-Developed and maintained a culture of continuous improvement around processes, support, tools and overall.
Sep 2012 - Sep 2014
It Service Desk Agent
Daily communication with clients through multi channels (phone, emails,system, chat)supporting EMEA and AUs through Remedy and other CRM systems, following the ITIL logic.Working with multinational team, IT specialists and reporting gurusReceiving and checking orders and trouble tickets, troubleshooting, customer support and supervision of other local.
May 2011 - Aug 2012
Team & coworkers
Colleagues at MSD Czech Republic
Other employees you can reach at msd.cz. View company contacts for 243 employees →
DM
David Mayer
Colleague at Msd Czech Republic
Prague, Czechia, Czech Republic
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DB
David Birke
Colleague at Msd Czech Republic
Prague, Czechia, Czech Republic
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PŠ
Petr Šotkovský
Colleague at Msd Czech Republic
Prague, Czechia, Czech Republic
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TM
Tomas Machalicek
Colleague at Msd Czech Republic
Prague Metropolitan Area, Czech Republic
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AB
Anna Bondareva
Colleague at Msd Czech Republic
Prague, Czechia, Czech Republic
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MS
Majd Sayed Ali
Colleague at Msd Czech Republic
Czechia, Czech Republic
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MK
Matěj Kunz
Colleague at Msd Czech Republic
Prague, Czechia, Czech Republic
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AP
Anastasia Peleshenko
Colleague at Msd Czech Republic
Prague, Czechia, Czech Republic
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PB
Péter Barkó
Colleague at Msd Czech Republic
Prague, Czechia, Czech Republic
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PB
Pavel Beneš
Colleague at Msd Czech Republic
Prague, Czechia, Czech Republic
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David Mayer
Colleague at Msd Czech Republic
Prague, Czechia, Czech Republic
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DB
David Birke
Colleague at Msd Czech Republic
Prague, Czechia, Czech Republic
View →
PŠ
Petr Šotkovský
Colleague at Msd Czech Republic
Prague, Czechia, Czech Republic
View →
TM
Tomas Machalicek
Colleague at Msd Czech Republic
Prague Metropolitan Area, Czech Republic
View →
AB
Anna Bondareva
Colleague at Msd Czech Republic
Prague, Czechia, Czech Republic
View →
MS
Majd Sayed Ali
Colleague at Msd Czech Republic
Czechia, Czech Republic
View →
MK
Matěj Kunz
Colleague at Msd Czech Republic
Prague, Czechia, Czech Republic
View →
AP
Anastasia Peleshenko
Colleague at Msd Czech Republic
Prague, Czechia, Czech Republic
View →
PB
Péter Barkó
Colleague at Msd Czech Republic
Prague, Czechia, Czech Republic
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PB
Pavel Beneš
Colleague at Msd Czech Republic
Prague, Czechia, Czech Republic
View →
2 education records
Aymen Ayed education
Technicien Superieur Cao, Cao/Dao, Technicien Supérieur En Conception Et Dessain Par Ordinateur
Technical High School, Lycée Technique, Electricité Et Mécanique Industrielle, Science Techniques, Graduation Exam Ends
Lycée Secondaire Ibn Arafa Ksibet El Mediouni
FAQ
Frequently asked questions about Aymen Ayed
Quick answers generated from the profile data available on this page.
What company does Aymen Ayed work for?
Aymen Ayed works for MSD Czech Republic.
What is Aymen Ayed's role at MSD Czech Republic?
Aymen Ayed is listed as ITIL, Prince 2, Service delivery, Operations management, Incident management at MSD Czech Republic.
What is Aymen Ayed's email address?
AeroLeads has found 1 work email signal at @seznam.cz for Aymen Ayed at MSD Czech Republic.
Where is Aymen Ayed based?
Aymen Ayed is based in Prague, Czechia, Czech Republic while working with MSD Czech Republic.
What companies has Aymen Ayed worked for?
Aymen Ayed has worked for Msd Czech Republic, Ntt Ltd., Johnson & Johnson, Telefonica, and Telefónica.
Who are Aymen Ayed's colleagues at MSD Czech Republic?
Aymen Ayed's colleagues at MSD Czech Republic include David Mayer, David Birke, Petr Šotkovský, Tomas Machalicek, and Anna Bondareva.
How can I contact Aymen Ayed?
You can use AeroLeads to view verified contact signals for Aymen Ayed at MSD Czech Republic, including work email, phone, and LinkedIn data when available.
What schools did Aymen Ayed attend?
Aymen Ayed holds Technicien Superieur Cao, Cao/Dao, Technicien Supérieur En Conception Et Dessain Par Ordinateur from Isbas.
What skills is Aymen Ayed known for?
Aymen Ayed is listed with skills including Team Leadership, Service Desk, Service Delivery, Sla, Call Centers, It Service Management, Bmc Remedy, and Itil.
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