• Present, promote and sell products/services using solid arguments to existing and prospective customers• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs• Establish, develop and maintain positive business and customer relationships• Reach out to customer leads through cold calling• Expedite the resolution of customer problems and complaints to maximize satisfaction• Achieve agreed upon sales targets and outcomes within schedule• Coordinate sales effort with team members and other departments• Analyze the territory market’s potential, track sales and status reports• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.• Keep abreast of best practices and promotional trends• Continuously improve through feedback. • Handle inbound calls; greet customers in a timely, professional and engaging manner• Provide written responses to customers’ inquiries via Email and Chat• Build lasting relationships with customers by delivering first call resolution and taking ownership of all call drivers• Process merchandise orders initiated by phone and/or website; this is will involve a great deal of data entry• Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales• Answer a wide variety of customer inquiries, including where to send items for repair, status of repairs, cost estimates, service diagnosis, and timelines• Confidently provide advice to customers regarding merchandise style and history of Cartier• Help customer find a piece in a boutique, make an appointment, discuss specific collection, or requests appraisal of a piece they have owned for many years