• Performed root cause analysis to determine quality issues and developed long-term solutions.• Evaluated employees skills and knowledge regularly, training, and mentoring individualswith lagging skills.• Managed team of five production associates, overseeing productive productionand meeting all deadlines.• Planned and coordinated with sales department to avoid backlog and ensuring a streamlined workflow.•Coordinated with Fedex dispatcher to work on daily pick ups.

• Provided positive first impressions to welcome existing, new and potential customers.• Helped customers locate products and checked store system for merchandise at other sites.• Managed store inventory.