Development of an online platform designed for the intelligent analysis of all calls made to the service department and new and used car sales departments. Managing all aspects of a product throughout its lifecycle. Dealing negotiation, conducting interviews, and managing the end-to-end service development. Prioritizing backlog. Collaborating with teams of engineers, architects, and designers. Development and prioritizing of roadmap. Collaborating with stakeholders. Analyzing technical… Show more Development of an online platform designed for the intelligent analysis of all calls made to the service department and new and used car sales departments. Managing all aspects of a product throughout its lifecycle. Dealing negotiation, conducting interviews, and managing the end-to-end service development. Prioritizing backlog. Collaborating with teams of engineers, architects, and designers. Development and prioritizing of roadmap. Collaborating with stakeholders. Analyzing technical requirements.- Developed an interface for independent work with the obtained data and set up a personalized reporting system. This empowers businesses to maintain control over their data, derive valuable insights, and tailor these to their specific needs.- As part of customer discovery, found first customers and made sales worth $150,000- Built the service architecture from the ground up, including data pipelines, 10 ML models for speech recognition and NLP algorithms for analysis- Implemented end-to-end data processing from call recording to insightful analytics dashboards. Show less

Development of cloud-based solution for increasing additional sales for dealerships and service centers. Digitizing the entire car acceptance process for repairs. Conducting research of services in Europe, the US, and other regions. - Developed and simultaneously sold this service to a large dealership network.- This product is currently used in 100 dealership centers in CIS. - Our main clients include Jaguar Land Rover, Porsche, Toyota, and several multi-brand networks.… Show more Development of cloud-based solution for increasing additional sales for dealerships and service centers. Digitizing the entire car acceptance process for repairs. Conducting research of services in Europe, the US, and other regions. - Developed and simultaneously sold this service to a large dealership network.- This product is currently used in 100 dealership centers in CIS. - Our main clients include Jaguar Land Rover, Porsche, Toyota, and several multi-brand networks. - Each quarter, over 50 000 vehicle checks are conducted through our service, generating additional sales of 1,8 million USD. Show less

Change Manager -> Head of IT -> Head of IT Northern Europe and CISImplementing standardized management and reporting systems based on SAP across all dealership centers in Russia and Northern Europe. Consolidating disparate IT departments into a unified customer service and infrastructure support team. Implementing unified SLA and IT security standards.- Successfully launched SAP in all company divisions (serving 2000 users).- Established a single IT service that… Show more Change Manager -> Head of IT -> Head of IT Northern Europe and CISImplementing standardized management and reporting systems based on SAP across all dealership centers in Russia and Northern Europe. Consolidating disparate IT departments into a unified customer service and infrastructure support team. Implementing unified SLA and IT security standards.- Successfully launched SAP in all company divisions (serving 2000 users).- Established a single IT service that operates with systems and users across all 6 countries. Show less

Completing the development and adaptation of the SAP industrial module for service and spare parts divisions of automobile dealerships: service scheduling, vehicle repair reception, mechanics' time accounting, integration with spare parts and work catalogues, warranty process, printed forms, and reporting.Successfully implemented SAP DBM in 20 dealership centers for brands including Jaguar Land Rover, Toyota, Lexus, BMW, Volvo, Mitsubishi, Audi, Rolls-Royce.