Alex Mishin Email & Phone Number

Serbia

Belgrade, Serbia

Development of an online platform designed for the intelligent analysis of all calls made to the service department and new and used car sales departments. Managing all aspects of a product throughout its lifecycle. Dealing negotiation, conducting interviews, and managing the end-to-end service development. Prioritizing backlog. Collaborating with teams of.

United States

Development of cloud-based solution for increasing additional sales for dealerships and service centers. Digitizing the entire car acceptance process for repairs. Conducting research of services in Europe, the US, and other regions. - Developed and simultaneously sold this service to a large dealership network.- This product is currently used in 100.

Change Manager -> Head of IT -> Head of IT Northern Europe and CISImplementing standardized management and reporting systems based on SAP across all dealership centers in Russia and Northern Europe. Consolidating disparate IT departments into a unified customer service and infrastructure support team. Implementing unified SLA and IT security standards..

Saint Petersburg, Russian Federation

Completing the development and adaptation of the SAP industrial module for service and spare parts divisions of automobile dealerships: service scheduling, vehicle repair reception, mechanics' time accounting, integration with spare parts and work catalogues, warranty process, printed forms, and reporting.Successfully implemented SAP DBM in 20 dealership.