Aynisha Jayasinghe Email & Phone Number

Toronto, Canada Area

-Responsible for managing rooms inventory, assigning rooms according to guest request and preferences. -Organizes and coordinates arrival of groups whilst completing pre-registration process. -Reviews and accommodates requests for room/check-out changes.-Confirms reservations and cancellations. -Ensure rates match market codes and document exceptions. -Verifies and adjust billing for guests.-Identify any over-commitments and provide resolutions-Follows up with guests to ensure their requests or problems have been met to their satisfaction.

Toronto, Canada Area

* Greet and welcome guests upon arrival creating a ‘wow’ impression.* Reviews day’s arrivals and departures for guest preferences, monitors and plans accordingly.* Proficient in communicating guest requests to proper departments and ensuring all guests problems are resolved.* Thoroughly conversant with Galaxy LightSpeed systems to register guests into the computer, verifying reservation, address, and credit information.* Experienced at skillfully promoting the Starwood Preferred Guest Program and provide recognition and benefits to all present members.* Adept at upselling by listening to guest needs and expertly offering alternate suggestion to suit their stay and simultaneously maximizing revenue.* Accurately and swiftly process payment for guests' accounts both at the time of registration and at checkout.* Maintain a float and make deposits and accurate report of receipts daily. Accurately cash checks and exchange currency for guests.* Knowledgeable and familiar with night audit processes and systems. E.g. blocking of VIP rooms in the system for the next day, preparation of the “Westin Daily” document summarizing the events for the following day.* Adept at handling guest inquiries on hotel services and amenities, city shopping, travel and entertainment and at making reservations.

Front Street, Toronto

• Created excellent experiences for guests by providing phenomenal guest service and evidenced by the number of repeat guests requesting to be seated in section.• Adept at setting up stations and preparing for the start of a shift.• Assisted guests in order selection by promoting specific menu items and specials.Well-versed in upselling and suggesting additional items.• Experienced in preparing for and serving large groups and events held at the restaurant.• Responded proactively to assist team members to provide excellent guest service and enhance the dining experience.

Home Office, 1 Yorkdale Road, Suite # 320, Toronto, On M6A 3A1

• Formatted excel reports and consolidated relevant data from different sources into single worksheets on available templates. Assisted in deriving yearly average production reports by using information from different sources.• Assisted with the set-up for training; organized binders, handouts and gifts for attendees.• Helping out with promotional blitzes by talking to potential patients, handing out flyers etc. E.g. Free Oral Cancer Screening Days.

Home Office, 1 Yorkdale Road, Suite # 320, Toronto, On M6A 3A1

Joined the organization on a volunteer basis and continued as casual help. • Entered mailing addresses into database.• Sorted and filed accounts payable invoices and payroll information.• Assisted in several lettershop and mailing activities to market the company and develop business.• Sorted, organized and filed incoming resumes.• Helped in routine office duties – answering phones, photocopying, faxing, sorting incoming mail and organizing courier packages.• Assisted with the Annual Gala each year with the set-up of the registration desk and arrangements on-site of prize tables and provided other assistance as required.

Cedarbrae Mall, Scarborough

• Managed the archiving of old patient information charts by sorting and placing away in storage. • Stream-lined and institute a new efficient filing system for over 5,000 charts of active and inactive patients. Charts were alphabetized and chronologically filed for ease of access and simplicity for future archiving.• Worked on the set-up of spreadsheets and word documents for the Manager.• Assisted the Manager in routine administrative duties: faxing, photocopying and data entry.

Bachelor'S Degree, Hospitality Operations Management

Hospitality Operations Management

Ossd

Activities and Societies: Senior Member - Concert Choir, Section Head & Member- Student Life Woburn C.I.’s yearbook, Pioneer Member.