• Conducted comprehensive physical security assessments and inspections for new site projects, enhancing overall security posture.• Collaborated effectively with cross-functional teams to integrate security best practices, improving project outcomes.• Investigated and preserved video or data evidence, supporting post-investigation actions such as employee discipline, criminal/civil proceedings, and arbitration.• Maintained accurate documentation on installations and configurations of security systems, streamlining future maintenance.• Developed and implemented technical security procedures and guidelines, preventing technical access control misconfigurations.• Played a key role in department strategic planning, including preparing the annual budget, ensuring financial and operational efficiency.• Evaluated and recommended technical security control requirements, ensuring compliance with applicable security standards and regulations.

Project: Defense Health Agency Global Service - TechWerksJob function: Technical support, Customer service, Help desk, Defense Occupational and Environmental Health Readiness System (DOEHRS), and Remedy.• Oversaw customer and helpdesk support on Military Health Systems (MHS) applications such as DOEHRS, TRICARE ONLINE, AHLTA, CHCS, and Joint Knowledge Online (JKO).• Provided remote assistance to clients with application configuration and administrative issues.• Created and tracked incidents using BMC Remedy ticketing system.• Worked with leadership to remediate regional ticketing queues to alleviate stress and backlog for technicians.• Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.

Job function: IT Network Administration, System Administration, Customer Service, IT Asset management, Account management, Computer software licensing, Active Directory, Patch management, and security assessment.• Created and maintained user accounts in Active Directory, added users to groups, and assigned permissions for users to access network resources.• Updated and maintained server backups and updates, hardware drivers, firmware, software, and service pack to proactively ensure optimal system performance.• Installed patches and performed backups, system builds and image updates.• Updated workstations with baseline image after identifying software deficiencies.• Operates and monitors security and access controls to enforce DoD policies.• Maintained accurate and updated documentation to improve the department's IT delivery.• Maintained network hardware/software and monitored network to support network availability to end users.• Monitors and troubleshoot network operations to enforce Department of Defense (DoD) security compliance.