I manage the successful delivery of technical projects and programs by providing leadership, coordination and strategic direction to ensure alignment with business objectives and client needs.

During this period, I made a deliberate choice to take a temporary break from my professional career to pursue an intensive MBA program.This enriching experience provided me with a comprehensive understanding of business strategy, leadership principles, digital transformation and management practices. It allowed me to broaden my skill set, deepen my industry knowledge and cultivate a robust network of professionals across diverse fields.

***Occasionally functioned as a Scrum Master and Business Analyst in this role.• Leveraged software development lifecycle and agile methodologies (scrum) to deliver user-friendly digital solutions, including web applications, USSD features, Mobile App, an Open API platform, replatforming of the core banking application (Finacle), and Salesforce CRM.• Spearheaded and managed the implementation of the Salesforce CRM initiative and data migration activities across six subsidiary companies of Stanbic IBTC Holdings, gaining a 360-degree view of customers and increasing efficiency.• Led the technical team and collaborated with business partners from marketing, business operations, compliance, and risk units on the implementation of a single-sign-on (SSO) authentication feature on Stanbic IBTC Holdings' Mobile App, onboarding 2,500 new customers in the first three months of launch.• Prepared and delivered project and program progress reports to project sponsors, and the project steering committee.• Worked with C-level suite executives to create roadmaps and goals for projects and represented customers and end-users to ensure seamless adoption of solutions and products.• Led a team of three business analysts and six scrum masters in web and USSD feature teams, overseeing the documentation of business requirements, implementation of product features, and ensuring alignment between customers, business, and technology delivery teams. • Ensured the delivery of all committed features and 100% of user stories within the product lifecycle.• Led more than 50 agile ceremonies, including sprint planning, program increment (PI) technical session, daily standups, sprint and PI retrospectives, and story points refinement.• Facilitated daily scrum stand-up meetings and collaborated with IT Support team members to resolve impediments, enhancing the effectiveness of scrum implementation within the organization.

• Implemented a new post-incident review process with the delivery of a known error database, resulting in a 20% increase in problem resolution and identification of root causes.• Led incident and problem management initiatives which resulted in a 35% decrease in service downtime• Designed and directed an effective communication and feedback system to allow for better collaboration between IT service departments, customer service and other departments.• Responsible for defining and publishing OLAs and SLAs for service and get buy-in from leadership, technical teams and stakeholders • Evaluated the effectiveness and efficiency of the problem control process and recommended areas for improvement.• Facilitated Requests for Change (RFC) to rectify errors and provision of permanent fixes.• Conducted trend analysis on incidents, identifying recurring problems and reducing incident volume by 15%.• Developed and maintained relationships with key stakeholders, ensuring smooth IT operations and provided input to continual service improvement plan.

• Conducted business analysis activities to identify business requirements and priorities, and presented recommendations to executive stakeholders.• Oversaw project operations, delivery, and transition within defined scope, cost, and timeline.• Generated reports on current and new business prospects and client activities, providing regular updates to management.• Participated in budget analysis, clients’ trainings, and offered valuable contributions to improve the organization.

• Handled clients' data gathering and verification process.• Conducted data importation and validation to support decision-making processes.• Conducted clients' profiling by comparing clients' information against requirements.

• Collaborated with other project team members in ensuring the efficient set up of over 15 customers’ connect centers in less than 12 months• Generated and presented detailed project progress reports.• Participated in client/contractor meetings, actively resolving project issues.• Scheduled project timelines and milestones using appropriate tools.