Ayodeji A Email and Phone Number

During this period, I used tools like Wireshark and network traffic analysis to monitor firewall logs and performed security audits to ensure compliance with established policies. My team implemented a next-generation firewall that reduced security breaches, and I supervised Active Directory services, which included user account creation, group policy management, and security settings, improved security and reduced administrative overhead by half. I designed and executed comprehensive network solutions, including routing, switching, and DNS configurations, which reduced downtime by 30%. I successfully migrated the DHCP infrastructure to a more scalable and resilient solution, reducing IP conflicts by 50%.I educated users on Microsoft Office 365 applications, significantly boosting productivity across the organization. I also configured and supervised SharePoint Online, enhancing document collaboration and storage capabilities. By implementing Microsoft Teams, I improved communication and collaboration.I was instrumental in deploying a storage server on Ec2 using node.js as the framework. S3 was the backend storage for the files. Team members used AWS SDK to upload into the specified bucket, and I configured the permissions to control who could access, upload, download, and delete.

During this role, I trained and mentored 16 new support agents, leading to a 40% improvement in their performance metrics within the first three months. I also handled escalations from first-line support, successfully resolving 85% of cases without further escalation, significantly enhancing customer retention rates. My understanding of AWS and Azure was instrumental in successfully leading an on-premise project to Azure. This migration helped to optimize the applications for better performance and efficiently migrate legacy systems to Linux, reducing cost and improving efficiency. Was instrumental in managing mobile devices using MDM solutions like Intune, enhancing security and control over corporate data. By rolling out an Intune MDM solution across 40+ devices, I increased device compliance by 40%, contributing to the organization's overall security posture.

I delivered Tier 1 IT support to over 50 non-technical internal users weekly, providing dedicated desk-side services and successfully resolving 80% of issues on the first visit. In managing the help desk, I created and oversaw over 20 tickets daily, troubleshooting and resolving over 15 desktop issues weekly. This proactive approach significantly minimized downtime and boosted productivity across the organization.Additionally, I addressed hardware, software, and network issues for end-users through phone, email, and remote desktop connections, cutting the average resolution time by 25% through effective troubleshooting and streamlined support processes. My collaboration with engineering teams led to a 40% reduction in recurring technical problems, ensuring smoother operations. I also supported desktop and application issues, including software installation and configuration, while conducting technical skill enhancement training sessions to empower end-users.