Drive customer retention and work towards improving net promoters scoreEnsure top three industry turn around time in service deliveryCreate reports on investment performance and activityEnsure proper coordination of nationwide client experience officers.Collaborating with other units to create a more efficient process flow.Providing support to Management,Finance, Client services, auditors, custodians, Trustees and vendors.Report on operational performance and suggest improvementsFacilitate accurate and timely NAV and dividend rate dissemination while ensuring adherence to establish policies and client specific procedures.Provide investment and financial planning seminars to prospective clientsMaintain accurate records of all fund transactions.Analyze funding issues and suggest corrective actions.Assist in new fund start-up activities and review expense budget for new funds.Calculate capital gain and prepare dividend payments on a quarterly basis.Constant engagement with Vendors, trustees, custodians and all stakeholders.

Efficiently manage smooth functions of solar plants to their optimum capacityProvide on-site leadership for project team by building and motivating team members to meet projectgoals, adhering to their responsibilities and project milestones.Directing execution of projects using quality management systemManage and oversee field operations and engineering processes and procedures by visiting project sites.Manage relationships with utility and local administrationExceed established goals and help drive profitability

Design policies that align with overall strategyImplement efficient processes and standardsUpdating and enforcing company policiesEnsuring completion of day to day operationsEnsuring regulatory compliance for both local and international lawsEstablish effective and well-organized investment processes.Attend annual meetings, review quarterly financial statements, and remain up-to-date with any important valuation or policy changes.Providing support to Management,Finance, Client services, auditors, custodians, Trustees and vendors.Manage contracts and relations with customers, vendors, partners and other stakeholdersEvaluate risk and lead quality assurance effortsMentor and motivate my team to achieve productivityReport on operational performance and suggest improvementsCreating strategies with senior management.Managing customer service and ensuring customer retention.Overseeing compliance with regulations.Reporting on operational progress.Creating and managing new Products and services.

Monitor and manage fund operations on daily basisGenerate routine financial reports for management and clients.Work with Auditors to execute annual financial audits.Prepare ad-hoc financial statements to Directors when needed.Calculate capital gain and prepare dividend payments on a quarterly basis.Manage cash flow and expenses on daily basis.Analyze fund requirements and deposit funds appropriately.Maintain accurate records of all fund transactions.Respond to fund accounting inquiries in a timely fashion.Perform month-end account closings and reconciliations.Analyze funding issues and suggest corrective actions.Review audit documents and financial statements for any discrepancies.Follow company policies and procedures for smooth operations.Assist in new fund start-up activities and review expense budget for new funds.

Monitoring of designated company trucks.Preparation of Daily, Weekly, Monthly, Quarterly and Annual Reports on movements and status of company’s trucks.Tracking of company trucks.Monitoring of speed limits.Monitoring of illegal haulage.Monitoring of Turn Around Time (TAT) down time.Preparation of performance chats for fleets and driversSupplying fleets with driving violations.Other duties that may be assigned by the management

Manage incoming phone callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsEducate clients about products and servicesHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers and provide solution to their problems.