Ayodeji Akinwande, Mba, Pmp, Pmi-Pba, Csm, Cspo, Itil, Istqb Email & Phone Number

Calgary, Alberta, Canada

Ontario, Canada

Calgary, Alberta, Canada

• Organized and facilitated agile ceremonies including daily stand – up meetings, sprint planning meetings, demos, sprint review meetings, product backlog refinement sessions and retrospectives. • Collaborated with cross functional team to deliver Flexible Work Arrangement application which enabled 5000 employees to choose preferred flexible work times on a web application which ensured work life balance and improved productivity by 80%.• Develop test plans and test cases… Show more • Organized and facilitated agile ceremonies including daily stand – up meetings, sprint planning meetings, demos, sprint review meetings, product backlog refinement sessions and retrospectives. • Collaborated with cross functional team to deliver Flexible Work Arrangement application which enabled 5000 employees to choose preferred flexible work times on a web application which ensured work life balance and improved productivity by 80%.• Develop test plans and test cases, analyze and fixed bugs, as well as assisted in organizing User Acceptance Testing.• Produced requirements for review utilized various communication techniques and led requirements walk through and sign off sessions.• Ensured user expectations are achieved during testing process by using test cases / customer journey to validate business requirements which increased customer experience and satisfaction by 40%.• Coordinated defect triage meetings with stakeholders and developers which enhanced resolution of showstopper defects by 95%.• Elicited and documenting Business Requirements, Functional Requirements and Nonfunctional requirements.• Documented risks, assumptions, and constraints for requirements, and communicated to appropriate parties. Show less

• Created test scenarios and test cases with inclusion of negative test cases based on business requirements and functional specification which increased the software quality by 50%.• Coordinated User Acceptance Tests (UAT) with business users to ensure application is user friendly and fit for purpose.• Developed test plans and test scripts that ensured wide test coverage and demonstrated project deliverables meet the business requirements.• Collaborated extensively with… Show more • Created test scenarios and test cases with inclusion of negative test cases based on business requirements and functional specification which increased the software quality by 50%.• Coordinated User Acceptance Tests (UAT) with business users to ensure application is user friendly and fit for purpose.• Developed test plans and test scripts that ensured wide test coverage and demonstrated project deliverables meet the business requirements.• Collaborated extensively with cross functional teams to deliver MTN SharePoint project (a web-based application) which consisted the organisations principal officers and their respective departments by providing QA support through design, review, and execution of test cases.• Identified, tracked, and reported defects with the use of test / defect management tool (HPQC ALM) which facilitated defect resolution process.• Conducted hourly sanity test for production deployments and assisted in change management processes resulting in a seamless deployment process.• Developed the knowledge sharing framework that showcased the lessons learnt and quality gaps on all completed projects which improved the quality of subsequent deliverables. Show less

• Investigated, documented and efficiently resolved problem and change tickets through customer relationship management (CRM) tools and BMC remedy ticketing system.• Resolved internal and external customers issues including troubleshooting hardware and software issues.• Resolved customers’ issues and engaged in up selling and cross selling of products to customers.• Monitored multiple sources for incoming requests, technical inquiries from partners and internal teams and… Show more • Investigated, documented and efficiently resolved problem and change tickets through customer relationship management (CRM) tools and BMC remedy ticketing system.• Resolved internal and external customers issues including troubleshooting hardware and software issues.• Resolved customers’ issues and engaged in up selling and cross selling of products to customers.• Monitored multiple sources for incoming requests, technical inquiries from partners and internal teams and followed up to ensure they are processed and resolved appropriately which brought about increased positive customer experience. Show less

Professional Development (Corporate Readiness Training Program)

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelors Of Science, Political Science And Government

Activities and Societies: Babcock University Students Association (BUSA); Distinguish Senator in the student parliament. Chairman.