Ayodeji Apenna
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Ayodeji Apenna Email & Phone Number

Employer Management Specialist at Access ARM Pensions
Location: Lagos State, Nigeria, Nigeria 4 work roles 2 schools
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Current company
Role
Employer Management Specialist
Location
Lagos State, Nigeria, Nigeria
Company size

Who is Ayodeji Apenna? Overview

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Quick answer

Ayodeji Apenna is listed as Employer Management Specialist at Access ARM Pensions, a company with 642 employees, based in Lagos State, Nigeria, Nigeria. AeroLeads shows a matched LinkedIn profile for Ayodeji Apenna.

Ayodeji Apenna previously worked as Customer Experience Analyst at Asset & Resource Management Holding Company (Arm Holdco). and Customer Experience Officer at Asset & Resource Management Holding Company (Arm Holdco).. Ayodeji Apenna holds Master Of Business Administration - Mba from University Of Ibadan.

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Email format at Access ARM Pensions

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Access ARM Pensions

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Profile bio

About Ayodeji Apenna

I help enhance customer experience!I am a dedicated Customer Experience Analyst with over five years of experience in delivering exceptional customer experiences and fostering long-term client relationships. My expertise lies in user research, data analysis, and the implementation of data-driven solutions that enhance customer satisfaction and loyalty.Currently, I serve as a Customer Experience Analyst at ARM Pension Managers, where I have successfully developed and executed customer-centric surveys, tracked and analyzed customer metrics, and collaborated with cross-functional teams to improve overall efficiency and effectiveness. My efforts have led to a significant reduction in escalated complaints and a notable increase in customer satisfaction.Key Skills:Customer Data AnalysisUser ResearchAgile Project Management (Scrum)Excellent Communication and PresentationProblem SolvingCollaboration with Cross-Functional TeamsProficient in Tools: Zendesk, Microsoft Dynamics 365, Microsoft Teams, Salesforce, AvayaI am passionate about leveraging my skills to drive customer success and am always eager to take on new challenges that push me to grow and innovate. I thrive in dynamic environments where adaptability and a positive mindset are key to achieving organizational goals.

Current workplace

Ayodeji Apenna's current company

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Access ARM Pensions
Access Arm Pensions
Employer Management Specialist
Lagos, Nigeria
Employees
642
AeroLeads page
4 roles

Ayodeji Apenna work experience

A career timeline built from the work history available for this profile.

Customer Experience Analyst

Current

Lagos State, Nigeria

+ Applying data analysis insights to drive the implementation of projects, effectively enhancing overall efficiency and effectiveness+ Developing and executing customer-centric surveys to collect valuable data for in-depth customer research and analysis.+ Leveraging extensive experience in user research and customer data analysis to guide strategic.

Jul 2022 - Present

Customer Experience Officer

Lagos, Nigeria

+ Identify and escalate customer-related issues to the appropriate unit for promptresolution.+ Obtain, verify and update customer information where necessary.Observe strict confidentiality with regard to all customer information. Investigate, classify, and resolve customer complaints using applicable software+ Provide product and service information and.

Jan 2020 - Jun 2022

Instructor

Nysc/Flora Azikiwe Model Comprehensive Secondary School, Neni

Anambra State.

+ Building Designs + Tutoring: Mathematics and Geography+ Curricular and Grading Systems development/implementation.

Nov 2014 - Oct 2015
2 education records

Ayodeji Apenna education

FAQ

Frequently asked questions about Ayodeji Apenna

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What company does Ayodeji Apenna work for?

Ayodeji Apenna works for Access ARM Pensions.

What is Ayodeji Apenna's role at Access ARM Pensions?

Ayodeji Apenna is listed as Employer Management Specialist at Access ARM Pensions.

Where is Ayodeji Apenna based?

Ayodeji Apenna is based in Lagos State, Nigeria, Nigeria while working with Access ARM Pensions.

What companies has Ayodeji Apenna worked for?

Ayodeji Apenna has worked for Access Arm Pensions, Asset & Resource Management Holding Company (Arm Holdco)., and Nysc/Flora Azikiwe Model Comprehensive Secondary School, Neni.

How can I contact Ayodeji Apenna?

You can use AeroLeads to view verified contact signals for Ayodeji Apenna at Access ARM Pensions, including work email, phone, and LinkedIn data when available.

What schools did Ayodeji Apenna attend?

Ayodeji Apenna holds Master Of Business Administration - Mba from University Of Ibadan.

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