- Increase revenue from a broad client base of UBANigeria and RoA by delivering a suite of channelproducts and services. - Drive and manage channel performance bytracking PBT, electronic conversation / penetration,utilization and cross sell. - Identify opportunities to develop channelfunctionality of value-add to clients, includingrequirement gathering business case creation,prioritization, execution & commercialization. - Understand prospects and customers’ needs, andimplement structures and solutions to meet theseneeds. - Collaborate with operations & customer experienceteams to improve overall service standards and toensure that quality of service to customers remainssuperior to competition. - Collaborate with product marketing teams todemocratize channel solution features (New &Existing) across geographies of operations. - Collaborate with Product Marketing teams to executeaccount reactivation drive via channel adoption - Continually upscale and update strategies and roadmaps to make up for gaps in performance.

- Business Partner to Lagos Region for Transaction Banking Division.- Drive and increase Collections, Payments, Income and Product Penetration under coverage area.- Identify and market viable prospects and new customers by mining Industry data and leveraging on past relationships.- Deepen relationship with existing customers by growing share of wallet and exploring more areas of partnership to grow customers business.- Building relationships with MFBs, Fintechs and Mobile Money Operators to deliver value-add digital solutions leveraging on Settlement Services, Payment Gateways, APIs and Open Banking. - Regular trainings for Account Officers, Relationship Managers and Branch operations on Transaction Banking Products / platforms and first level support. Providing proposals and FAQs to help guide customer engagements.- Ensure speedy and efficient customer platform / product onboarding journey. - Providing customer feedback and industry activities to the product teams to aid product growth and development.- Prompt escalation of service related issues to relevant officers to reduce downtime on Transaction Banking Platforms.- Rendition of business performance reports (MIS) on Collections, Payments, Income and Product Penetration.

Growing digital banking revenue in area of coverage.Increasing digital banking products penetration ratio by identifying new prospects for enrollment.Escalating setup/deployment requests from the business offices to the relevant product teams to reduce TAT.Making presentations to new and existing customers on the banks exciting digital banking solutions e.g. Inbound (collections)/Outbound (payments), PoS, Salary payments and Bill payments solutions.Training administrators and end users on corporate payment platforms during deployment.Regular training for relationship managers and CROs on Product usage/1st level support rendition.Working with product teams to render input on solutions which requires customization to meet the customer’s need.Identifying clusters and coordinating market storms in these areas for mobile banking, internet banking, cards and alerts enrollment.Mining the bank’s corporate customer base and industry data on prospective merchants for acquisition.Escalating service issues to the relevant officers to reduce downtime on PoS, ATM and web channels.‎

Managing and Tracking User logs for IT Issues,Problems and Request1st and 2nd level user support;directly and remotelyMaintaining of the groups' e-mail system(Exchange)through Active Directory for about 12,000 usersProblem Escalations and Change management.Hardware Routine Inventory Taking and Record Management.IT Consultant Management and SLA compliance measureTraining new employees.Managing and providing statistics on Trend analysis, root cause analysis, critical paths and ad-hoc information to Senior Management.Played a key role in the BVN roll out; enrollment and validation portal administration with hardware setup and configuration.Played a key role in a committee responsible for creating policies, standards and guidelines relating to Continuity of Business and Backup recovery plan for UBA IT to minimize the risk associated with a business interruption irrespective of cause both internal and external.IT Management Reporting – Regular / Adhoc Reports are generated by the Team which is utilized for strategic management decision making.Follow-up on unresolved issues and Documentation of resolved and Outstanding issuesTake Data backup of all IT Service Desk data on a monthly basis to prevent data loss from the serverApplication Support and Installation (Finacle,SWIFT,FINNONE,RTGS,UPM,MS Office,CBN S4,Windows OS,Postilion,Post Office etc.)Browser configuration for client applications on PC, LAPTOPS i.e Finacle,Finnone LMS,SWIFT etc.Enabling and Disabling users for specific hardware add-on usage i.e. USB, CD-ROMBranch Rollout – Deployment of IT infrastructure (Link,LAN,Systems,Inverter/UPS power & Peripherals)for new branches.Escalation of serious security threats like virus, malware and vulnerability.Support new project deployment such as upgrade of Operating Systems and other applications, Antivirus & Patch deployment, Inverter, UPS, LAN structural cabling etc.Processing Claims for Warranty Tenure on Hardware.Executive support for Mac OS x

Playbox setup.Playbox scripting.Scheduling and monitoring of on-air programs.Data management and processing.