Salami Ayodeji Email & Phone Number

Lagos State, Nigeria

-Carry out Transaction Monitoring investigations on generated alerts by analysing transaction data and customer profile information in order to determine if the alerts can be closed or require escalation.-Ensuring customers pending transaction are processed promptly and escalating techincal issues that can hinder the process of transaction.-Report any suspecious transaction process._ Platform monitoring for interbank transactions (NAPs)- MFB settlement and reconciliation reporting

Lagos State, Nigeria

-Carry out Transaction Monitoring investigations on generated alerts by analysing transaction data and customer profile information in order to determine if the alerts can be closed or require escalation.-Ensuring customers pending transaction are processed promptly and escalating techincal issues that can hinder the process of transaction.-Report any suspecious transaction process._ Platform monitoring for interbank transactions (NAPs)- MFB settlement and reconciliation reporting

Answer customer inquiries via phone, email, and in-personDirect customers to online resourcesUpdate customer records in the system, including notes about interactionsPitch ideas for improving customer careCreate and maintain reports about customer interactionsAttend weekly staff meetingsParticipate in team-building activitiesMake recommendations to management on how to improve customer experience.Resolving customer's complain through excellent service delivery.

Lagos, Nigeria

I am experienced in customer engagement,paying attention to details, swift treatment of customers transactions, cross selling of banks products and integrity.

Nigeria

Bachelor'S Degree, Accounting And Finance

Higher National Diploma, Accounting, Distinction

Activities and Societies: Excel assembly foundation, faculty of financial studies vice president, methodist campus fellowship general.

Ond, Accounting And Finance, Upper Credit

Activities and Societies: Singing,playing football

Education record