Ayodeji Omoyeni Email & Phone Number

Lagos State, Nigeria

Data Quality Champion:Overseeing data integrity- Ensuring the accuracy and completeness of data collected by BPS and third-party staff during customer and asset surveys. This includes implementing data quality checks and procedures.Data Collection Architect:Designing data collection processes- Developing and implementing standardized data collection methods with clear parameters to guarantee consistent, high-quality data from the field.Recruiting, Training & Quality AssuranceDeveloping and delivering training programs- Recruiting, managing, and training a team of field staff to provide efficient support for data collection activities. This also involves designing and overseeing comprehensive training programs for BPS field activities, emphasizing data quality and consistency.Monitoring data quality: Regularly assessing data quality through reports and identifing areas for improvement.Collaboration & Optimization:Facilitating cross-team collaboration- joint efforts with technology and field operations teams to optimize survey and grid mapping processes by leveraging technology solutions.Reporting & CommunicationPartnering with clients- Working closely with utility clients to understand their needs, ensuring BPS solutions aligns with their workflows. This includes providing ongoing product support and ensuring clients derive maximum value from the software.Reporting:Generating data quality reports- Preparing regular reports (weekly or monthly) that communicates data quality metrics and identify trends.

Lagos State, Nigeria

Loss Prevention Strategies:Developing and implementing comprehensive strategies to prevent revenue loss in the energy distribution network such as;• Carrying out periodic commercial and technical loss audit analysis of energy consumption and costs and providing weekly loss reports to the management team• Identify and analyze all potential energy leakages from customer metering / Distribution Transformers (DTs).Revenue Assurance Audits:Conducting regular audits to ensure the accuracy and integrity of revenue collection processes, identifying and addressing potential loopholes such as;• Carrying out periodic surveillance checks for both customer and field commercial staff to ensure compliance to company policies • Develop & monitor processes & policies that ensure data integrity and compliance with procedures & SLAs within the unit.• Coordinating investigation of complaints assigned to the team and providing technical inputs on various investigations.Meter Tampering and Investigations:Investigating instances of meter tampering or fraud, implementing countermeasures to safeguard against revenue leakage such as;• Organizing periodic customer meter re-certification and validation exercise for energy accuracy that led to the reduction of Aggregate Technical, Commercial and Collection losses from 14.5% to 9.3% thereby increasing monthly bills and collectionData Analytics for Anomaly Detection:Utilizing advanced data analytics to identify anomalies in consumption patterns, proactively addressing potential revenue risks.• Using available data to monitoring high-end customers’ energy consumption, setting energy targets and reporting on team’s performance to stakeholders in order to increase revenue and reduce lossesTraining and Team Development:Developing and conducting training programs for field staff on revenue protection measures, fostering a culture of awareness and vigilance.• Responsible for team training, development and performance management

Lagos, Nigeria

Utilized available data to formulate weekly visitation plans, addressing escalations and customer complaints effectively.Achieved a reduction in Aggregate Technical, Commercial, and Collection losses through periodic energy and commercial loss audits.Coordinated investigations of assigned complaints, offering technical insights into various inquiries.Attained an impressive energy recovery of 21,473,968.42 kWh in 2022, equating to a monetary value of ₦1,096,626,926.02.Conducted regular training sessions for on-field staff on energy theft detection, leveraging meter monitoring to contribute to the company's loss reduction goals and revenue enhancement.Ensured compliance with Quality Management System and Occupational Health & Safety requirements, including adherence to objectives and relevant regulations pertaining to assigned responsibilities.

Lagos

Prepared weekly visitation plans based on escalations and customer complaints.Carried out daily routine checks on energy consumers for illegal use of electricity on Analogue, Prepaid, and AMI meters and enforced action on any customer found wantingProvided daily, weekly, and monthly feedback report to relevant stakeholders for all escalations and customer complaints where required and within the Service Level Agreement. Provided investigation services to the company in order to curb energy theft, equipment vandalism and reducing energy wastage by customers.

Lagos, Nigeria

Made outbound calls to customers to ensure their orders were promptly delivered and if they are satisfied with the services rendered by Jumia. Helped in resolving customer complaints using the Customer Relationship Management tool (Sales Force). Provided customers with information to address inquiries regarding products and services. Informed customers by explaining procedures, answering questions, providing information and adequate solution to Customer issues.Maintained good customer relationship.

Jos, Plateau State

I was a Front Desk Officer who handled customer service and billing as well as responding to mails sent to the customer service unit in line with Service Level Agreement

Abuja

I was responsible for Installation of single phase and three phase prepaid energy meters I was also responsible for giving orientation to users on the usage of prepaid meters after installation

Osun State

I was responsible for Installation of single phase and three phase prepaid energy meters I was also responsible for giving orientation to users on the usage of prepaid meters after installation