Ayodeji Sonde Email & Phone Number

England, United Kingdom

United Kingdom

At Lodge Service (LIDL), I leverage my expertise in security management, data protection, and data analysis to enhance the security infrastructure and provide stakeholders with actionable insights for improved decision-making and operational outcomes.Key Responsibilities: Surveillance & Data Management: Manage and monitor CCTV systems to detect threats, while ensuring compliance with GDPR and data protection laws. Deliver actionable intelligence from surveillance, protecting sensitive data and supporting proactive security measures. Incident Analysis & Reporting: Analyse incidents such as theft and vandalism using video footage and data. Provide comprehensive reports to highlight trends and risks, helping store management and partners optimise security strategies and reduce future incidents by 50% in two months. Data-Driven Security Enhancements: Utilize SQL, Power BI, and Excel to assess vulnerabilities and identify recurring threats. Recommend security improvements based on real-time data analysis, enabling stakeholders to make informed decisions and reduce operational risks. Risk Assessment & Monitoring: Conduct regular risk assessments using real-time and historical security data. Collaborate with management to implement data-driven strategies that enhance safety and minimise liabilities, building customer trust. Security Technology Optimization: Apply data analytics to optimise CCTV and security systems, ensuring efficient threat detection and response. This supports stakeholders with faster decision-making and improved resource allocation. Compliance & Data Protection: Ensure compliance with data protection laws, safeguarding sensitive information from surveillance systems. Provide transparent reporting while minimising legal risks for stakeholders. Collaboration with Security Personnel: Partner with law enforcement and external security teams, offering data-backed insights to resolve incidents efficiently and support crime prevention.

Nigeria

I managed large-scale data projects and provided actionable insights to improve operational performance and decision-making processes. I utilised industry-standard tools such as Excel, SQL, and Power BI to analyse datasets, develop visualisations, and communicate key findings to stakeholders, driving strategic initiatives and optimisations across the organisation.Key Responsibilities: Data Analysis & Reporting: Conducted comprehensive data analysis on financial, operational, and customer datasets using SQL and Excel. Delivered real-time insights to senior management, contributing to a 25% improvement in project turnaround time and resource allocation. Dashboard Development & Visualizations: Developed dynamic and interactive Power BI dashboards, enabling the leadership team to make data-driven decisions quickly. These dashboards reduced reporting times by 40% and improved visibility into key performance indicators. Process Automation: Utilized SQL queries and Excel macros to automate data extraction and reporting processes, saving the team over 20 hours of manual work per week while increasing data accuracy by 30%. Data Quality Assurance: Ensured the accuracy and integrity of all datasets by conducting regular audits and implementing data quality checks, which led to a 15% reduction in data discrepancies. Cross-Departmental Collaboration: Partnered with marketing, finance, and operations teams to gather requirements, analyse their data, and provide solutions that improved customer retention by 10% and increased revenue through better customer targeting. Project Management: Managed multiple data analysis projects simultaneously, delivering reports and insights that supported ongoing business initiatives and aligned with strategic objectives. Stakeholder Engagement: Presented complex data findings in clear, concise reports to non-technical stakeholders, providing recommendations that directly influenced strategic planning and operational improvements.

Lagos State, Nigeria

At DanastyX, I managed customer service operations, responding to tenant inquiries via social media platforms, emails, and support ticketing systems to ensure prompt and effective resolutions. I led the customer service team, streamlined communication processes, and implemented strategies to enhance tenant satisfaction and loyalty.Key Responsibilities: Customer Query Resolution: Handled a high volume of tenant inquiries through social media platforms, emails, and ticketing systems, ensuring timely responses and a 90% resolution rate within SLA. Maintained a professional tone while addressing tenant concerns and resolving complaints effectively. Support Ticket Management: Monitored and responded to support tickets using email-based ticketing systems, ensuring clear documentation of issues and resolutions for internal records and future references. Team Leadership & Coordination: Supervised a team of customer service representatives, providing guidance, support, and training to maintain high service standards. Implemented performance tracking to ensure team productivity and efficiency. Escalation Handling: Acted as the primary point of escalation for complex tenant issues, coordinating with internal departments such as property management and maintenance teams to provide swift resolutions. Reduced escalated case handling time by 20% through proactive follow-ups and efficient communication. Performance Reporting: Compiled and presented detailed service performance reports to senior management, highlighting trends, recurring issues, and resolution rates. Provided actionable recommendations to improve service delivery and team efficiency. Communication & Relationship Building: Fostered strong relationships with tenants by ensuring clear and empathetic communication, keeping them informed about updates, policy changes, and service offerings.

Lagos State, Nigeria

 Expertly crafted and implemented lesson plans, tailoring teaching materials and diverse instructional methods to foster an engaging, challenging educational environment aligned with the curriculum. Successfully prepared 50 students for IGCSE Physics with a 90% success rate, highlighting effective teaching methods and a commitment to academic excellence. Served as a significant role model for students in both academic learning and character development, inspiring even the most reluctant learners to rediscover their passion for education. Offered comprehensive academic and emotional support, providing personalized guidance and encouragement to students facing academic challenges.

Oba Akran Ave. Lagos.

Maintenance personnel

Master'S Degree, Data Analysis For Business Intelligence, Distinction

Master'S Degree, Theoretical And Mathematical Physics, Distinction

Bachelor Of Science (B.Sc), Physics

Ssce, High School/Secondary Certificate Programs