Provide security subject matter expertise to clients in proactive analysis or in an incident response scenarios.Threat analysis through NIDs/LIDs management, Endpoint Detection and Response (EDR) systems, raw data/log monitoring and analysis, malware analysis, intelligence gathering and correlation.Enforcing security guidelines, monitoring logs and events and escalating security incidents to mitigate threat to business.Provide technical consulting services to clients on the network security controls for development and implementation of business systems.

Handled clients in a professional manner and resolved customer's technical issue.Ensured that appropriate information is available of the product or service being endorsed to meet customer's need.

• Diagnosed, troubleshoot and resolved Microsoft Windows (Windows 7,8 & 10), hardware and software problems through phone, remote connectivity and in person if required• Installed and maintained security infrastructure, including IPS, IDS, log management, and security assessment systems. • Administered Microsoft Windows server (2003,2008 & 2012), server update, active directory(AD), DHCP, DNS, Hyper-V and VMware• Maintained cyberoam UTM firewall, implemented various security rules • Performed adequate support to end users relating to hardware and software, computer applications, Network(LAN/WAN) components and peripherals through phone, email,instant messaging and in, person if required• Tracked and maintained personal computer equipment inventories• Conducted technical risk evaluation of hardware, software, and installed systems and networks. • Monitored the activity of suppliers and test new IT equipment before deployment• Supervised complaint ticketing system and followed timely resolution of all work orders • Administered updates to firewall, antivirus and Network Behaviour Analysis(NBA) tools. Assisted staff with understanding, troubleshooting, and maintaining critical security products• Communicated with personnel about potential threats to the work environment. • Monitored and maintained physical and logical security and access to systems. • Managed existing security policies and procedures, as well as creation and implementation of new security procedures. • Presented options to management for the enhancement of DNS, firewall, modernization of firewalls, and inbound e-mail security and robustness.• Developed documentations, such as Training guides, Service Level Agreements’ and IT security policies to ensure compliance with software licensing