Develop and execute customer experience initiatives that drive engagement, retention, and loyaltyLead and collaborate with cross-functional teams to launch innovative features and services, attracting High Value customers and driving desired growth in revenue and volume of transactionsAnalyze customer data to identify trends and insights, informing growth strategies and optimizing user journeysImplemented Building and managing high-performing teams that prioritize customer satisfaction and growthRecruitment and Management of skilled agent network for expanded reach of Fintech offerings and brand visibility.Optimized POS distribution and implementation of Agent/Business friendly incentives to drive usage and stickiness in alignment with functional KPIs and organizational objectives.Championing organic territory expansion via strategic partnership and marketing engagements.Organizing trainings for Field resources on best practice and consistently updating the team on new features on our platforms

Assisted in the development, implementation and measurement of various Below the Line campaign programmes that focus on customer retention and customer life-cycle management.Rolled out campaign for MoMo Payment Service Bank to ensure the best and effective marketing communication is achieved to drive campaign uptake and improved campaign success rateI generated daily, weekly, monthly reports and all reporting activities as the need arises in the area of CVM operations to enable quick management decision making for the organisation and her client.Implementation of monthly campaign calendar and campaign plan for execution ensuring timelines are met and targeting is in line with CVM strategy and organisation’s objectivesCollect, analyze, interpret and summarize data in preparation for generation of statistical and analytical reports and provide intelligence that supports business plans and decision making, using tools such as SQL, SAS and Excel.Active participation in UAT of new promo offers, product and services.Collect and use data to inform new campaigns and the evaluation of existing campaignsCampaign activities consistently delivered and contributed immensely in achieving major milestone of recruiting more than 14 Million active Revenue Generating Subscribers on our Mobile Money customer base.

SAP Power User - Interfacing between Marketing & Procurement FunctionChampion Procure To Pay change initiative using KO Buy tool for all indirect expendituresFacilitate and Co-ordinate on-site trainings for local end usersProvide First level support on tool functionality and serve as "go to" person within site/function.

Provide Daily Administrative support to the GM.SAP Updates - Consolidating Expense Reports and Purchase OrdersSet Up & Manage New Vendor ApplicationVendor Data Base MaintenanceCo-ordinate travel arrangements and logistics - Bookings' travel schedules & Visa processing