Ayodele Bashorun Email & Phone Number

London, United Kingdom

• In charge of delivery of multiple projects with an intention to close accountability.• Working closely with our Internal and European International team to plan and execute project according to contractual scope.• Managing projects financially while maintaining a high level of satisfaction to our client.• Ensuring risks, issues, dependencies, assumptions are communicated in providing a realisation of the stated objectives.• Supporting with the overall leadership for DBT Business and Technical consultants by working with Delivery and Portfolio Managers in resolving issues escalated within a timely manner.• Appointed as a single point of contact (SPOC) in projects.• In charge of managing Customer Care cases and tickets assigned to the Delivery team in aiding their business opportunities.• Provide support to Project and Resource planning by managing consultants’ calendars.• Liaising with client to ensure projects are delivered inline with the agreed scope, budget and timeline.• Manage and store projects legal documentations.• Ensuring changes are properly controlled and managed in all projects accordingly.• Work with the Sales team to achieve new estimates for Workorder and Contract.• Reviewing of monthly invoice and approval of consultant’s weekly timesheet.• Undertake inductions and workshop- onboarding sessions to update new team members.• Assist with collation of lessons learnt reports and client satisfaction surveys for consideration of improvements to efficiency.• with the Programme Office.• Play an active role in ensuring good stakeholder communications from the programme team.

London, United Kingdom

• Receive, sort, and distribute incoming mail to appropriate location and/or individual. • Process and log outgoing mail and express delivery packages through appropriate tracking mechanisms.• Maintain master key sets for cabinets and doors and coordinate order and repairs as necessary.• Respond to "Facility Request Tickets" to determine best course of action and completed tasks in a cost effective and timely manner.• Monitor and maintain store room equipment & supplies.• Coordinate repairs with copier vendor as necessary.• Maintain stock of office supplies by processing employee requests and ordered replacement stock as necessary.• Manage cleanliness of offices and bathrooms and coordinate necessary improvements.• Coordinate set-ups for new employee work areas (office/cube) prior to occupancy. • Prepare nameplate and provided starter supply package.• Ensure employees adhere to company policy regarding Health and Safety procedures.• Set up meeting rooms as required and assist in office moves as and when needed.• Pro-actively and reactively support all AV equipment and escalate major issues when needed.• Developed and managed KPI’s and monitored customer feedback survey.• Scheduled and coordinated the logistics and implementation of general maintenance, repairs and remodelling projects.• Created an action plan to test building security system for emergencies.• Troubleshoot client related issues through inhouse SharePoint tool.

London, United Kingdom

• Answers customer inquiries via phone, email, and in person.• Directs customers to online resources.• Updates customer records in the system• Identify and assess customer’s needs to their satisfaction.• Support customers in any complains.• Open and maintain customer parking accounts.• Contribute to team effort by accomplishing given tasks• Develops a rapport with customers.• Encourages customers to complete surveys.• Provided accurate, valid and completed information by using the right methods/tools.• Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.

London, United Kingdom

•Assist in securing customers properties throughout their stay.•Managed incoming calls and customer service inquiries.•Support customers complaints by providing appropriate solutions within the time limits.•Respond to a wide range of customers request out of hours.•Undertaking of general tasks as directed by the Management.•Perform accurate check-ins and check-outs of guests daily.•Make reservations over the phone and in person.•Carry out all fire and emergency procedures, including handling of the fire panel during an evacuation and ensuring guest are led to safety.