Ayodele Modupe Email & Phone Number

Lagos, Nigeria

-Ensuring a high level of service for VIP clients, maintaining close and long- term relationships with them.-Providing personalized services that meet the individual needs and preferences of VIP clients.-Creating exclusive promotions available only to VIP clients -Quickly resolving any issues and problems that arise for VIP clients.-Collect and analyse data to develop and design templates.-Develop a monthly plan for targeted client engagement.-Analysis comprehensive monthly analytics on key metrics for each profitable GEO.-Collaborating with other departments within the company to ensure comprehensive and efficient customer service.

-I assist with the planning, testing, and implementation of new applications, as well as ensure that all payments are processed accurately in a timely manner while adhering to all S.O.P.-I treat payment escalations using Backoffice software and work with third-party payment providers to solve problems and improve payment processing.-Assist customers, both internal and external, with payment reconciliation. This includes transactional support and monitoring inbound and outbound payment gateway activities for fraud.-I monitor real-time queues, treat Chargeback, ano identify high-risk transactions within the business portfolio, recommend Anti-Fraud processes for changing transaction patterns and trends.-I observe customer transactions to identify fraudulent activity such as Account takeover, Bonus Abuse, Late Betting, Credit Card fraud, Chargeback fraud, Suspicious Deposit and Cashout, and Similar other risks.-I also collaborate with the AML team and the Customer Experience team to ensure that all regulatory compliance laws are met and also to identify and resolve fraud-related issues.SKILLS ChargeBack Transaction Monitoring InterpersonalCommunicationTableau Reporting Googling AML - Anti Money LaundryRegulatory ComplianceMicrosoft PowerPoint Fraud InvestigationsSalesForce Lighting Teamwork TrainingStrategic PlanningRisk ManagementSCUML Reporting Payment SolutionRisk AssessmentFraud Reporting Compliance

Nigeria

-Perform basic and enhanced due diligenceKYC screening on new and existing Customers Document and maintain all due diligence evidence.-Assist KYC originators to complete the KYC form and /or advise on specific compliance requirements and regulations. Escalate issues to management as appropriate-Follow up on resolution unit to ensure that costumers complaints are resolved within the specific SLA(service level agreement)-Document and report KYC or Transaction Monitoring application issues to management and system support. Assist with tracking and resolution of the same-Track all outstanding documentation where temporary exceptions have been granted or transaction monitoring Request for Information(RFI) and follow-up with the business and Management as needed-Escalate any accounts where expected activity does not meet actual activity through the account(s)-Prepare department metric reporting for bothKYC and Transaction Monitoring functions and act as FCC team resource for assigned to department projects.

Lagos State, Nigeria

-Maintaining a positive, empathetic, and professional attitude toward customers at all times.-Responding promptly to customer inquiries.Communicating with customers through various channels.-Acknowledging and resolving customer complaints.-Knowing our products inside and out so that you can answer questions.-Processing orders, forms, applications, and requests.-Keeping records of customer interactions, transactions, comments, and complaints.-Communicating and coordinating with colleagues as necessary.-Providing feedback on the efficiency of the customer service process.-Managing a team of junior customer service representatives.-Ensure customer satisfaction and provide professional customer support.

Ikeja Lagos State

Airing of programs.Content Creation.Vox-Pop.Programs Anchoring.Script WritingProof Reading

Lagos, Nigeria

-Act as the main point of contact for Client and address their inquiries promptly.-Develop and implement retention strategies to keep Client engaged and satisfied.-Design and manage loyalty programs to reward and incentivize high-value customers.-Provide personalized assistance to tailoring services to meet their individual preferences.-Offer special promotions, bonuses, or exclusive offers to enhance the experience.-Maintain regular communication with clients through various channels (phone calls, emails, or in-person meetings).-Inform Clients about upcoming events, promotions, and special offers.-Address and resolve any concerns or issues raised by clients promptly.-Work closely with other departments to ensure timely resolution of problems.