Ayodya Samali Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Serve as the first point of contact for clients, handling calls, onboarding new clients, and resolving inquiriesquickly to maintain high client satisfaction.
• Provide general office support, assisting with scheduling, event coordination, and client registration.
• Manage financial tasks, including processing payments, payroll, and handling petty cash.
• Assist the Director in resolving day-to-day issues and support the staff with planning and achieving goals.
• Organize files, databases, and records, and manage incoming and outgoing mail.
• Plan and coordinate events like student concerts and faculty workshops, handling logistics and communication.

Toronto, Ontario, Canada

• Managed patient communications, appointment scheduling, and updated patient records, including health card numbers and OHIP eligibility, ensuring smooth operations and accurate data.
• Handled insurance claims, billing, invoicing, and payment processing, while reconciling outstanding balances and notifying patients about payments and orders, contributing to efficient financial management.
• Assisted doctors and management with administrative tasks, inventory management, order processing, and ensuring timely delivery of prescription glasses.
• Led office tasks like processing mail, answering calls, ordering supplies, and managing reception, providing seamless customer service.
• Rebuilt the clinic’s social media presence by creating campaigns across multiple platforms, improving engagement and visibility.
• Worked on company projects and promotions, ensuring customer satisfaction by resolving issues quickly and effectively.

Colombo, Western Province, Sri Lanka

• Delivered lectures on Marketing Management, and Marketing for Entrepreneurs course through both in-class and online modes.
• Contributed to the Marketing Management and Ethics in Marketing course as the Course Manager, and author for two chapters.
• Coordinated Research Methodology Subject
• Graded assignments according to strict University policies and upheld guidelines for academic integrity while disciplining plagiarism and cheating accordingly.
• Panel Coordinator of International Conference on Management and Entrepreneurship (ICOME 2022)Developed semester end papers and assignments with marking schemes

Anuradhapura, North Central Province, Sri Lanka

• Conducted lectures mainly on Brand Management, Marketing Communication, and Marketing Management
• Developed syllabus, and schedule, and determined reading list for varied courses simultaneously, givingstudents appropriate time to complete assignments and absorb information.
• Co-editor of the Editorial Board of the National Research Symposium of Management (NRSM) 2021
• Member of the Department Curriculum Development Committee.
• Member of Programme Structure development committee of Bachelor of Business Administration (General) External Degree Programme.

Kaduwela, Western Province, Sri Lanka

• Implemented strategic brand development initiatives to elevate and strengthen the brand image
• Ensured adherence to quality control measures to preserve the integrity of processes
• Conducted sales forecasting and generated comprehensive sales reports for future analysis
• Supported operational activities and promotional campaigns to drive business growth and maximize brand visibility

Colombo, Western Province, Sri Lanka

• Developed strong relationships with customers and provided excellent customer service
• Delivered sales presentations to potential customers by explaining the benefits of bank products and services.
• Analyze sales data and developed reports to track progress and identify areas for improvement
• Handled customer complaints and resolved issues in a timely and professional manner

Colombo, Western Province, Sri Lanka

• Prepared reports, letters, and presentations to support daily business operations and communication.
• Managed office supplies, coordinated vendor services, and assisted with employee relocations.
• Responded to inquiries and processed incoming/outgoing mail, ensuring smooth communication and workflow.
• Organized documents, maintained office inventory, and ensured timely servicing of office equipment.
• Assisted with bookkeeping tasks and supported employee engagement activities and meetings, including planning events and recording minutes.

Graduate Certificate Program, Global Business Management, 4.16

Dean appreciation for achieving a term grade point average (GPA) of 4.0 or higher over four consecutive semesters.

Master Of Business Administration - Mba, Business Administration And Management, General

• Advanced Human Resource Management • Strategic Management • Strategic Marketing • Advance Accounting

Postgraduate Diploma In Professional Marketing, Merit

• Global Marketing Decisions • Corporate Digital Communications • Creating Entrepreneurial Change

Bachelor Of Business Administration - Bba, Marketing

Activities and Societies: • Secretary of LEO Club of the University of Colombo • Vice Secretary of the Media Club of Faculty of Management.

Commerce

Activities and Societies: Member of Sinhala Debate Society Member of Commerce Society Member of school swimming team.• Accounting •.